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Sr. Endpoint Support (Desktop) Engineers - Remote

Remote in Schaumburg, IL, US • Posted 60+ days ago • Updated 1 hour ago

Full Time

On-site

Fitment

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Job Details

Skills

Recruiting
Tier 3
IT Management
Knowledge Transfer
Provisioning
Lifecycle Management
Endpoint Protection
Regulatory Compliance
Policy Administration
Standard Operating Procedure
Remote Support
Computer Engineering
Microsoft Office
Active Directory
Microsoft
Microsoft Windows
Management
Computer Hardware
Customer Service
Communication
Mentorship

Summary

Overview

Connection has a fantastic opportunity through our Technical Staffing division for a Senior Endpoint Support (Desktop) Engineer. This is a long-term contract position with benefits.

This role will serve as a senior escalation point for complex endpoint support issues while partnering closely with the Desktop Support team to resolve technical challenges and mentor junior technicians.

Responsibilities

Serve as the Tier 3 escalation point for complex desktop and endpoint support issues.
Troubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues.
Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.
Support and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID.
Manage endpoint provisioning, configuration, deployment, and lifecycle management.
Assist with endpoint security, device compliance, software deployments, and policy management.
Work collaboratively with infrastructure, security, and application teams to resolve cross-functional issues.
Document technical solutions, standard operating procedures, and best practices.

Qualifications

5 - 8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience.
Experience supporting enterprise Microsoft Windows environments.
Strong knowledge of:
- Microsoft 365 (O365)
- Active Directory
- Microsoft Intune
- Windows Autopilot
- Endpoint Management
Experience troubleshooting complex desktop, hardware, software, and endpoint issues.
Excellent customer service, communication, and interpersonal skills.
Experience mentoring or supporting junior technicians and acting as an escalation resource.
Ability to work independently in a remote environment while supporting Central Time business hours.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: PCCONN
Position Id: f28ab4c1eb9daf529e74174cd1915e9d
Posted 30+ days ago

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