Company OverviewMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job OverviewMilestone Technologies is seeking an experienced Senior Power Platform & Copilot Solutions Lead to design, build, and evolve a connected ecosystem of business applications, automation, data, and AI solutions supporting our operational teams.
This is not simply a Power Apps development role. We are looking for someone who can understand how work is performed, identify opportunities for improvement, translate operational challenges into clear requirements, and design scalable end-to-end solutions.
The successful candidate will work across areas such as workforce management, safety, training, change management, operational workflows, process compliance, knowledge management, productivity, reporting, and AI-powered employee support.
The goal is to create a connected digital ecosystem where Power Apps, Power Automate, Power BI, Dataverse, SharePoint, Copilot Studio, enterprise data, and AI agents work together, rather than developing isolated applications. Success in this role will be measured by the ability to deliver scalable business solutions, establish sustainable Power Platform standards, improve operational efficiency, and accelerate adoption of modern automation and AI capabilities across client engagements.
Key Responsibilities- Design and evolve a scalable Power Platform ecosystem that promotes reuse, standardization, governance, and operational efficiency across multiple client engagements.
- Lead end-to-end solution delivery from initial discovery and requirements gathering through architecture, development, testing, deployment, adoption, and continuous improvement.
- Work directly with operational leaders, SMEs, frontline employees, analysts, and technical teams to understand business challenges and translate them into practical digital solutions.
- Lead requirements and process discovery sessions, asking the right questions to identify the underlying problem rather than simply digitizing an existing process.
- Design and develop scalable solutions using Power Apps, Power Automate, Power BI, Dataverse, SharePoint, SQL, APIs, and Microsoft 365 technologies.
- Develop mobile and web applications that simplify operational work and reduce unnecessary manual activity.
- Design workflow automation covering approvals, notifications, escalations, task management, process controls, and system integration.
- Create scalable data models and integrate Power Platform solutions with enterprise systems and data sources.
- Design Power BI reporting and operational insights as part of the overall solution architecture.
- Establish reusable components, development standards, environment strategy, security, governance, and application lifecycle management practices.
- Lead UAT, pilot deployments, user feedback, go-live support, and continuous application improvement.
- Serve as the technical lead for Power Platform solution delivery, establishing standards, reviewing designs, and ensuring consistency across the application portfolio.
- Evaluate emerging Microsoft technologies and identify practical opportunities to improve how operational teams work.
Copilot & AI Agent Solutions- Design, develop, deploy, and continuously improve enterprise Copilot agents using Microsoft Copilot Studio.
- Create agents that allow employees to interact naturally with SOPs, training materials, safety guidance, policies, operational procedures, and other approved enterprise knowledge.
- Connect Copilot agents with SharePoint, Dataverse, Power Apps, Power Automate, APIs, and other enterprise systems.
- Build agents capable of both answering questions and performing actions such as creating requests, initiating workflows, directing users to applications, or escalating issues.
- Design escalation paths when an agent cannot confidently answer a question, or when available documentation does not sufficiently define the process.
- Establish standards around agent instructions, knowledge sources, permissions, authentication, testing, accuracy, security, analytics, governance, and responsible AI.
- Identify opportunities where AI agents can improve onboarding, training, process execution, knowledge access, and employee support.
- Ensure Copilot agents operate as part of the wider Power Platform ecosystem rather than as standalone chatbots.
Experience We Are Looking For- 7+ years of experience designing and delivering enterprise business applications, workflow automation solutions, digital workplace solutions, or business process transformation initiatives.
- Extensive hands-on experience with Microsoft Power Apps and Power Automate.
- Strong experience with Power BI, Dataverse, SharePoint, and Microsoft 365.
- Demonstrated experience delivering end-to-end solutions, from requirement discovery through production deployment.
- Strong experience leading business and technical requirements discussions.
- Ability to independently engage with stakeholders, understand operational problems, challenge assumptions, and recommend appropriate solutions.
- Strong understanding of relational data models, SQL, APIs, JSON, connectors, and enterprise integration.
- Experience designing scalable Power Platform architecture rather than individual standalone applications.
- Understanding of security, environment management, governance, deployment, and application lifecycle management.
- Experience designing intuitive user experiences for operational or frontline teams.
- Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
- Demonstrated leadership through solution ownership, technical decision-making, mentoring, or project leadership.
Copilot & AI ExperienceExperience with the following is strongly preferred:
- Microsoft Copilot Studio
- Enterprise AI agents
- Generative AI and knowledge-grounded solutions
- SharePoint and Dataverse knowledge integration
- Power Automate actions from Copilot
- API-connected agents
- Conversational experience design
- Agent security and permissions
- AI testing and evaluation
- Responsible AI and governance
Preferred Qualifications- Microsoft Power Platform certifications such as PL-400 or PL-600.
- Experience with SQL Server and enterprise data environments.
- Experience integrating HR, workforce management, logistics, safety, or other enterprise operational systems.
- Experience with Azure services, APIs, and custom connectors.
- Experience in operationally intensive environments such as logistics, data centers, manufacturing, field services, or warehousing.
- Experience with Lean, continuous improvement, process engineering, or business process design is highly desirable.
What Will Make You Successful- You are someone who does not wait for perfectly written requirements.
- You are comfortable entering an operational environment, talking to the people performing the work, understanding their challenges, and helping determine what the right solution should be.
- You can move between a process discussion, technical architecture session, frontline user conversation, and hands-on development.
- You think beyond individual applications and understand how people, process, data, automation, analytics, and AI connect together.
- Most importantly, you take ownership of a problem and can turn an early idea into a scalable solution that people actually use.
CompensationEstimated Pay Range: $80,005.12 - $100,006.40 USD /yr. We also offer comprehensive benefits options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & InclusionAt Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
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