Computer System Analyst / Business Analyst

Washington DC (or) Reston VA

Initially Day 1 onsite - later Hybrid model after few months

RQUIRED VISA INDEPENDENT CONSULTANTS

Education: MS in Information Systems,Business Analytics,Computer Science,Engineering

Experience: 10–12 Years relevant experience.

Must Have Technical/Functional Skills

• Business analysis; requirements elicitation; workshop facilitation; requirements traceability; use cases; acceptance criteria; contact-center operations; KPI and benefits analysis.

Roles & Responsibilities

• Leads business and operational requirements discovery with the customer and designated the government program stakeholders.
• Facilitates workshops addressing current state operations, respondent experience, contact center workflows, multilingual service, accessibility, agent workflows, quality management, workforce forecasting, reporting and analytics.
• Develops and maintains the Requirements Traceability Matrix. Categorizes requirements as mandatory, high priority, desirable or future consideration and traces them to mission outcomes.
• Documents use cases, operational scenarios, assumptions,dependencies, gaps, acceptance criteria and business rules.