Job#: 3058448 Job Description: Copilot Studio Agent Engineer
Location: Richmond, Virginia (Remote)
Role Overview
We are seeking a skilled Copilot Studio Agent Engineer to design, build, and operate declarative agents within Copilot Studio. The selected candidate will focus on orchestrating end-to-end workflows across ServiceNow and the Microsoft ecosystem. This position requires a dedication to implementing approved connectors, managing governed environments, and establishing secure human-in-the-loop controls. Collaboration with platform operators, governance bodies, and business stakeholders is essential to deliver reliable, compliant, and resilient agent workflows.
Key Responsibilities
- Design declarative Copilot Studio agents for request intake, pipeline monitoring, deployment verification, and remediation workflows.
- Configure ServiceNow OAuth2 Registry and identity flows required for Copilot Studio agent access in coordination with platform teams.
- Implement Virtual Agent Bot Interconnect and handoff patterns for bidirectional conversations between Copilot Studio and ServiceNow.
- Enable ServiceNow REST APIs for Knowledge Base and ticketing functions while mapping permissions to enterprise data standards.
- Promote solutions across development, testing, and production environments using managed pipelines and compliance checks.
- Implement human-in-the-loop controls, run-time monitoring, failure detection, and safe-stop mechanisms.
- Ensure all solution packaging, deployment operations, and change management entries are properly documented and aligned with corporate standards.
Required Qualifications
Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
Experience: Proven experience designing and building Copilot Studio agents or Power Platform solutions in governed, enterprise-level environments.
Technical Skills: Proficiency with Power Platform CI/CD pipelines, environment promotion, ServiceNow integration architecture, OAuth2 configurations, and enterprise data classification standards.
Preferred Qualifications
- Experience utilizing Azure Functions, Power Automate, and Dataverse as orchestration backplanes for complex actions.
- Familiarity with enterprise identity and access management (IAM) attestation and least-privilege design.
- Background in automated pipeline monitoring and packaging operations under strict governance models.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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