2050 Mainframe Operator
Position Summary
We are seeking an experienced Mainframe Operator to monitor and support critical IT systems and infrastructure. This individual will function as a Level 1 Incident Manager for critical incidents and events involving various IT technologies.
The Mainframe Operator will be responsible for quickly identifying, creating, escalating, triaging, and tracking technology-related incidents. This position requires strong communication skills and the ability to collaborate effectively with internal IT teams, customers, and external vendors.
This is a 100% onsite position with no work-from-home option. Candidates must have flexibility to work various shifts, including days, afternoons, midnights, and holidays as needed.
Key Responsibilities
- Function as a Level 1 Incident Manager for critical IT incidents and events.
- Identify, create, escalate, triage, and track technology-related incidents.
- Monitor graphical systems used to track the availability and status of:
- Infrastructure connectivity
- Technology assets
- IT services
- Monitor IBM Mainframe control consoles and periodically check system performance.
- Assist with the review and validation of Mainframe Job Control Language (JCL) as needed.
- Communicate and collaborate with IT staff, customers, and vendors to address incidents and system issues.
- Maintain awareness of system availability and escalate issues according to established procedures.
- Perform deliveries and other assigned operational duties.
- Lift and transport materials weighing up to 50 pounds as required.
Required Experience & Qualifications
- Strong background working within an IT operations or technology support environment.
- Experience monitoring and responding to technology-related incidents and events.
- Ability to quickly assess issues and follow appropriate incident escalation procedures.
- Excellent verbal and written communication skills.
- Ability to work effectively with IT professionals, customers, and third-party vendors.
- Ability to lift up to 50 pounds.
- Ability and willingness to work 100% onsite.
- Flexibility to work days, afternoons, midnight shifts, and holidays as required.
Technical Environment
Candidates should have experience working with technologies including:
- IBM Mainframe
- Microsoft Teams
- What’s Up Gold
- Pingdom
- PRTG
- Mainframe Job Control Language (JCL)
The position requires in-depth knowledge and at least five years of experience with Microsoft Teams.
Work Environment
- 100% onsite
- No remote/work-from-home option
- Shift flexibility required
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