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ServiceNow
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Active Directory

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Job Summary:

Position Summary:

The Tech Support Technician provides essential first-line technical support for end-user computing and office automation (OA) systems. This role ensures business continuity by maintaining hardware, software, network configurations, and conference room equipment. The ideal candidate will manage service tickets, track IT assets, and deliver exceptional customer service to all employees, including executives

Responsibilities:

PC Support and Asset Management

Troubleshoot end-user computing hardware, software, and network issues
Manage the lifecycle of end-user devices from deployment to retirement
Configure software and hardware settings based on company standards
Handle IT ticketing systems by logging, tracking, and resolving issues timely
Track and audit company IT hardware and software assets
Provide high-touch, premium technical support for VIPs and executives
Support standard business applications and corporate software tools
Maintain conference room AV equipment and shared computing facilities

Office Automation (OA) and Operations

Deploy and enforce mobile device security and MDM policies
Administer basic Windows environment and Active Directory (AD) tasks
Support peripherals including printers, scanners, and external devices
Perform routine maintenance on office automation systems
Monitor and manage software licenses to ensure compliance
Assist with IT security audits and regular operational reporting
Procure and replace IT consumables like printer toner and accessories
Setup and image new workstations for incoming employees

Requirements:

Education: Associate degree in Computer Science, IT, or equivalent work experience
Experience: 1 3 years of experience in technical helpdesk or desktop support roles
OS Knowledge: Proficient in configuring and troubleshooting Windows OS environment
Hardware Skills: Hands-on experience assembling, repairing, and diagnosing PCs and laptops
Soft Skills: Strong communication skills with a customer-centric mindset
Problem Solving: Ability to diagnose basic network and software issues methodically

Nice to have qualifications:

Certifications: CompTIA A+, Network+, or Microsoft Certified Fundamentals
Directory Services: Basic experience managing user accounts in Active Directory
Enterprise Tools: Familiarity with ITSM ticketing tools (e.g., ServiceNow, Jira Service Desk)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cybrthnk
Position Id: 9041795
Posted 11 hours ago

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Suresh Parmar

Recruiter @ cyberThink, Inc.

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Rockville, Maryland

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Yesterday

Job Title: Tech Support (IT Helpdesk) Location: Rockville, MD Duration: 1 Year of Contract Requirements: Education: Associate degree in Computer Science, IT, or equivalent work experience Experience: 13 years of experience in technical helpdesk or desktop support roles OS Knowledge: Proficient in configuring and troubleshooting Windows OS environment Hardware Skills: Hands-on experience assembling, repairing, and diagnosing PCs and laptops Soft Skills: Strong communication skills with a customer

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