Tech Support (IT Helpdesk) - Rockville, MD - ONLY LOCAL TO MARYLAND

Job Role: Tech Support (IT Helpdesk) Location: Rockville, MD Duration: Long Term Contract Bilingual Korean Mandatory Requirements: Education: Associate degree in Computer Science, IT, or equivalent work experience Experience: 1 3 years of experience in technical helpdesk or desktop support roles OS Knowledge: Proficient in configuring and troubleshooting Windows OS environment Hardware Skills: Hands-on experience assembling, repairing, and diagnosing PCs and laptops Soft Skills: Strong communi

TechFlow Inc. is an employee-owned company delivering mission-critical technology, engineering, and mission support services to federal government customers. We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform that securely collects, analyzes, reports, and exchanges data from Transportation Security Equipment. In this role, you will serve as a front-line resource for end users, providing responsive technical support to ensure the continued availability

Overview The Help Desk Specialist will act as the first point of contact for technical assistance, ensuring timely resolution of user issues while maintaining a strong focus on customer service, operational continuity, and adherence to federal IT standards. This position requires a proactive, solutions-oriented professional who can effectively troubleshoot a wide range of hardware, software, and system issues across both PC and Mac environments. Background Ardent Eagle Solutions (AES) is see

About Company: About Tripoint Solutions We are technology innovators, partnered with state-of-the-art providers, such as AWS, ServiceNow, and UiPath, to drive digital transformation in the federal space. TPS teams are bringing automation and data science into areas of the government that are crying out for fresh tech-making positive impacts felt by tens of thousands of users, countless citizens, and all six branches of the military each day. Our Agile teams are responsible for envisioning, lau