26 results (5 new)
HonorVet Technologies
Rocky Mount, North Carolina • Yesterday
Easy Apply
Third Party, Contract
$42 - $45
Cynet Systems
Rocky Mount, North Carolina • Today
Easy Apply
Contract, Third Party
Depends on Experience
Stellar Professionals LLC
Rocky Mount, North Carolina • Yesterday
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Third Party, Contract
Depends on Experience
Cardinal Integrated Technologies Inc
Remote • 16d ago
Easy Apply
Contract, Third Party
Depends on Experience
IDR is seeking an experienced Lead Desktop Support Specialist to provide hands-on technical support in a high-volume enterprise IT environment. This role will focus on desktop troubleshooting, hardware deployments, computer imaging, ServiceNow ticket management, and supporting end users while assisting with technical escalations and mentoring other technicians.
Responsibilities
Troubleshoot complex desktop hardware, software, printer, and network issues.
Install, image, configure, and deploy Windows computers and applications.
Perform workstation replacements, including user data and profile migrations.
Manage and prioritize incidents and service requests through ServiceNow.
Support Active Directory, email, Citrix, and network connectivity issues.
Lead desktop support projects, mentor technicians, and maintain technical documentation.
Provide onsite and field support as needed.
Qualifications
7+ years of hands-on desktop support experience in an enterprise environment.
Strong experience with computer imaging, hardware installations, software deployments, and user profile migrations.
Hands-on experience with ServiceNow ticket management.
Experience configuring and troubleshooting local/network printers and peripherals.
Working knowledge of Active Directory, Windows operating systems, and networking fundamentals.
Strong troubleshooting, communication, and technical documentation skills.
Ability to work 100% onsite in Rocky Mount, NC, with travel as required.
We've been providing companies with high-quality IT talent since 1998. Founded and headquartered in Atlanta, GA, IDR has grown organically and now also serves the Nashville, Dallas, and Denver markets. Supporting our Clients, helping our candidates grow personally and professionally, and providing our employees with a fun and collaborative culture where their success is celebrated are all key objectives of IDR.
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