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Support Engineer I

Pellera

Rosemont, Illinois • Today

Full-time

Tonkean Support Engineer

TATA Consultancy Services Limited

Chicago, Illinois • 18d ago

Easy Apply

Full-time

140000 - 180,000

Sr. Support Engineer - the Workshop Suite (tWS) - TRATON R&D US, LLC

Navistar International Corp.

Lisle, Illinois • Today

Full-time

USD 80,800.00 - 121,200.00 per year

Advanced Support Engineer I

Thycotic Software Ltd.

Remote • Today

Full-time

USD 83,000.00 - 99,000.00 per year

Application Support Engineer I (Must be based in Pacific Time Zone)

Cvent.com

Remote or San Francisco, California • Today

Full-time

USD 79,000.00 - 90,000.00 per year

Support Engineer in Javascript and Playwright

Logiciel Solutions Inc

Remote • 4d ago

Easy Apply

Full-time

Depends on Experience

Workday Integration and Support Engineer with Financials, HCM, Payroll

Central Point Partners

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Trade Support Engineer / Chicago Illinois

Motion Recruitment Partners, LLC

Chicago, Illinois • Today

Easy Apply

Full-time

USD 87,500.00 - 145,000.00 per year

Application Support Engineer - AWS, Snowflake, SQL

Hicks Professional Group

Hybrid in Chicago, Illinois • 17d ago

Contract

Depends on Experience

Application Support Engineer 6500868

Accenture LLP

Remote or Chicago, Illinois • Today

Full-time

USD 85.00 per hour

Production Support Engineer II

CIBC

Chicago, Illinois • Today

Full-time

USD 83,100.00 - 115,400.00 per year

Application Support Engineer

PEAK6 Investments, L.P.

Chicago, Illinois • Today

Full-time

USD 76,800.00 - 96,000.00 per year

Production Support Engineer

Apex Systems

Chicago, Illinois • Today

Easy Apply

Full-time

$66 - $68 per hour

Application Support Engineer

Peak6 Investments LLC

Chicago, Illinois • 5d ago

Full-time

USD 76,800.00 - 96,000.00 per year

Network Support Engineer L1

Service Global, Inc

Chicago, Illinois • 2d ago

Full-time

Datacenter Network Support Engineer L1

Service Global, Inc

Chicago, Illinois • 2d ago

Full-time

Sr Lead Support Engineer

Northern Trust

Chicago, Illinois • Today

Full-time

USD 114,500.00 - 194,700.00 per year

Sr Lead Support Engineer

Northern Trust

Chicago, Illinois • 11d ago

Full-time

USD 114,500.00 - 194,700.00 per year

Network Support Engineer L2

Service Global, Inc

Chicago, Illinois • 2d ago

Full-time

USD 55,000.00 per year

Datacenter Network Support Engineer L2

Service Global, Inc

Chicago, Illinois • 2d ago

Full-time

USD 55,000.00 per year

Sr Lead SW Support Engineer

Northern Trust

Chicago, Illinois • Today

Full-time

USD 99,600.00 - 169,200.00 per year

Wealth Management Application Support Engineer

Northern Trust

Chicago, Illinois • Today

Full-time

USD 88,900.00 - 151,100.00 per year

Sr Lead SW Support Engineer

Northern Trust

Chicago, Illinois • 12d ago

Full-time

USD 99,600.00 - 169,200.00 per year

Trade Support Engineer Intern

Geneva Trading USA, LLC

Chicago, Illinois • Today

Full-time

USD 30.00 - 35.00 per hour

Trade Support Engineer Intern

Geneva Trading

Chicago, Illinois • 9d ago

Full-time

USD 30.00 - 35.00 per hour

Jr. Production Support Engineer

Brooksource

Remote • Today

Contract

$25.00 - $35.00

Jr Application Support Engineer – Java/SQL

Softratech LLC

Remote • 2d ago

Easy Apply

Contract

45000 - 50,000

Senior Technical Support Engineer

Cyera

Chicago, Illinois • Today

Full-time

USD 90,000.00 - 110,000.00 per year

Senior Product Support Engineer

Eversoft Technologies LLC

Remote • 30+d ago

Easy Apply

Full-time

70 - 75

Senior Software Engineer I

Braze

Chicago, Illinois • Today

Full-time

USD 140,400.00 - 232,200.00 per year

Job Details

Skills

Professional Services
Customer Satisfaction
Product Support
Repair
Preventive Maintenance
Service Level
Scheduling
Service Desk
Systems Engineering
PDS
Technical Support
Communication
Critical Thinking
Supervision
Management
Documentation
SAP BASIS
Information Systems
Training
Computer Hardware
Laptop
Printers
Software Troubleshooting
Microsoft Office
Server+
Microsoft Certified Professional

Summary

Practice: US Professional Services

Position Title: Support Engineer I

Position Location: Rosemont, Illinois

Reports to: Lead or Manager

Job Summary:

This position provides high-quality solutions to customers to ensure their investment in technology is consistent with their business objectives by deploying, installing, upgrading, troubleshooting, and servicing client hardware/software. The Support Engineer will ensure that customers receive remote and on-site support, resolve all outstanding service issues within the committed response times, escalate any issues as necessary and be responsible for overall customer satisfaction.

Essential Functions:

Perform product support activities involving installation, upgrading, repair, and preventative maintenance of PC components, printers, and scanners.
Diagnose and use the appropriate tools to troubleshoot basic PC components, printers, and scanners.
Be responsible for tracking, monitoring, and providing timely updates and complete documentation for open service incidents to ensure service level standards are met.
Responsible for client communication (both verbal and electronic) including scheduling, updating of status, and communicating completion of service requests and incidents.
Engage and work with the Service Desk and System Engineering team to troubleshoot and resolve incidents when appropriate.
A professional, business-focused attitude and courteous manner towards clients, partners, and peers.
Ability to work weekends and/or off hours as necessary to meet client's needs.
Attain appropriate product/vendor certifications to ensure continual growth in knowledge of equipment troubleshooting techniques and methodologies.
Participate in regular staff meetings and communicate relevant information.
Provide input to the development and / or enhancement of PDS tech support- and systems admin-related processes and tools.
Other duties as assigned.

Required Skills/Abilities/Competencies:

Excellent verbal and written communication skills.
Ethical and Critical Thinking.
Ability to troubleshoot PC hardware/software and printer problems.
Ability to perform duties with a client-centric attitude. Clients come to us by choice; we have a personal responsibility to maintain our client's loyalty and trust.
Innovative, team-oriented problem solver.
Ability to work independently without direct supervision.
Ability to manage competing priorities in a fast-paced environment.
Ability to provide detailed and complete documentation related to performance of duties.
Ability to interact on a "face to face" basis with clients in a professional and courteous manner.
An aptitude and enthusiasm to effectively adapt to rapidly changing technology and provide technical assistance in delivering and supporting that technology.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Experience troubleshooting and supporting technology hardware products, including PC hardware/software, laptops, and printers.
Experience with application troubleshooting experience in Microsoft products and tools.

Education and Experience:

A degree in an applied technology area such as Information Systems or Engineering is preferred. Equivalent training and experience may be substituted.
Experience troubleshooting and supporting technology hardware products, including PC hardware/software, laptops, and printers.
Experience with application troubleshooting experience in Microsoft products and tools.
Valid driver's license required.
Comp TIA A+ is preferred.
MCP certification desirable.
Server +preferred.
MCSA certification desirable.
Other vendor certifications highly desirable.
Individuals with necessary experience but lacking the requisite credentials will be considered if judged to be able to obtain them within a reasonable timeframe.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10351101
Position Id: 3184
Posted 3 days ago

Fitment

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Job Details

Skills

Professional Services
Customer Satisfaction
Product Support
Repair
Preventive Maintenance
Service Level
Scheduling
Service Desk
Systems Engineering
PDS
Technical Support
Communication
Critical Thinking
Supervision
Management
Documentation
SAP BASIS
Information Systems
Training
Computer Hardware
Laptop
Printers
Software Troubleshooting
Microsoft Office
Server+
Microsoft Certified Professional

Summary

Perform product support activities involving installation, upgrading, repair, and preventative maintenance of PC components, printers, and scanners.
Diagnose and use the appropriate tools to troubleshoot basic PC components, printers, and scanners.
Be responsible for tracking, monitoring, and providing timely updates and complete documentation for open service incidents to ensure service level standards are met.
Responsible for client communication (both verbal and electronic) including scheduling, updating of status, and communicating completion of service requests and incidents.
Engage and work with the Service Desk and System Engineering team to troubleshoot and resolve incidents when appropriate.
A professional, business-focused attitude and courteous manner towards clients, partners, and peers.
Ability to work weekends and/or off hours as necessary to meet client's needs.
Attain appropriate product/vendor certifications to ensure continual growth in knowledge of equipment troubleshooting techniques and methodologies.
Participate in regular staff meetings and communicate relevant information.
Provide input to the development and / or enhancement of PDS tech support- and systems admin-related processes and tools.
Other duties as assigned.

Required Skills/Abilities/Competencies:

Excellent verbal and written communication skills.
Ethical and Critical Thinking.
Ability to troubleshoot PC hardware/software and printer problems.
Ability to perform duties with a client-centric attitude. Clients come to us by choice; we have a personal responsibility to maintain our client's loyalty and trust.
Innovative, team-oriented problem solver.
Ability to work independently without direct supervision.
Ability to manage competing priorities in a fast-paced environment.
Ability to provide detailed and complete documentation related to performance of duties.
Ability to interact on a "face to face" basis with clients in a professional and courteous manner.
An aptitude and enthusiasm to effectively adapt to rapidly changing technology and provide technical assistance in delivering and supporting that technology.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Experience troubleshooting and supporting technology hardware products, including PC hardware/software, laptops, and printers.
Experience with application troubleshooting experience in Microsoft products and tools.

Education and Experience:

A degree in an applied technology area such as Information Systems or Engineering is preferred. Equivalent training and experience may be substituted.
Experience troubleshooting and supporting technology hardware products, including PC hardware/software, laptops, and printers.
Experience with application troubleshooting experience in Microsoft products and tools.
Valid driver's license required.
Comp TIA A+ is preferred.
MCP certification desirable.
Server +preferred.
MCSA certification desirable.
Other vendor certifications highly desirable.
Individuals with necessary experience but lacking the requisite credentials will be considered if judged to be able to obtain them within a reasonable timeframe.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Dice Id: 10351101
Position Id: 3184
Posted 3 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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Chicago, Illinois

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Desktop Support-Windows Operating System

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Systems Support Specialist II - Belvidere, IL

Belvidere, Illinois

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USD 50,000.00 - 62,000.00 per year

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Milwaukee, Wisconsin

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