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Jr. Production Support Engineer

Remote • Posted 1 hour ago • Updated 1 hour ago

Contract Independent

Contract W2

Remote

$25.00 - $35.00/hr

Brooksource

Fitment

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Job Details

Skills

Production Support
Product Support
Management
System Administration
Art
ROOT
Collaboration
Agile
Health Care
Application Support
Software Development
.NET
C#
AngularJS
SQL
Relational Databases
Microsoft
Analytical Skill
Problem Solving
Conflict Resolution
Systems Engineering
POSTMAN
HTML5
Cloud Computing
Insurance
FSA
Finance
Legal
Coaching
SAP BASIS
Military
Market Analysis
Law

Summary

Product Support Engineer

Remote (EST or CST time zone preferred)

This is a Remote role.

Compensation: $25 - $35 per hour
ABOUT THE ROLE

Our client, a Fortune 100 healthcare leader, is seeking a remote Product Support Engineer to join a high-performance software development and systems engineering team. In this role, you will manage systems operations, maintenance, and application support for a commercial software platform serving the healthcare sector. You will be responsible for troubleshooting, diagnosing, and resolving issues in cloud-based environments using Microsoft, Cloud, and Web technologies. As an active member of an agile team, you will collaborate cross-functionally with operations, development, and business teams to address critical production issues and contribute to the ongoing development and support of state-of-the-art technology platforms. This position is best suited for individuals located in the EST or CST time zones.
WHAT YOU'LL DO

Provide expertise, tools, and assistance to operations, development, and support teams for critical production issues and maintenance
Troubleshoot, diagnose, and resolve production issues, serving as the first line of defense in identifying root causes
Collaborate cross-functionally with support, development, and business teams to efficiently address customer issues
Actively participate as a member of a high-performance software development and support team in an agile environment
Support, maintain, and contribute to the development of software technology platforms utilizing Microsoft, Cloud, and Web technologies for global healthcare markets
Develop and maintain applications using the Microsoft .NET framework, C#, Angular, and SQL
Apply structured, methodical approaches to systems development and troubleshooting
Quickly learn and adapt to complex system architectures
Utilize tools such as Postman, HTML5, and REST APIs for application support and integration

WHAT YOU BRING

Bachelor's degree or higher from an accredited university, or High School Diploma/GED with a minimum of 3 years of software development experience
Experience developing applications using Microsoft .NET framework and C#
Experience working with Angular across various web platforms
Experience with SQL and relational databases
1+ years' experience supporting commercial applications in a Microsoft environment (preferred)
Exceptional analytical and problem-solving skills
Structured, methodical approach to systems development and troubleshooting
Ability to quickly learn and adapt to complex architectures
Experience with Postman, HTML5, and REST APIs (preferred)
Ability to work cross-functionally with support, development, and business teams
Experience supporting, maintaining, and developing cloud-based software platforms

WHAT'S IN IT FOR YOU

Competitive medical, dental, and vision insurance plans
Health Savings Account (HSA) and Dependent Care FSA options
Supplemental coverage to fit your needs
401k plan with company match, fully vested upon eligibility
Paid time off, sick time, and paid company holidays
Employee Assistance Program (EAP) offering virtual counseling, financial and legal services, life coaching, and more

ADDITIONAL INFORMATION

Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.
EEO STATEMENT

We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
PAY DISCLAIMER

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

#LI-JM2

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10110651
Position Id: a1Wcv0000015ACfEAM
Posted 1 hour ago

Company Info

About Brooksource

Here at Brooksource, relationships are at the center of everything we do. Since 2000, we have established and maintained long-lasting relationships with our clients and consultants to create an unparalleled experience. Brooksource is a trusted services provider that specializes in delivering Engineering and IT solutions for Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our Workforce Transformation program. As a certified partner for Salesforce, AWS, Microsoft, Google Cloud, and many other technology alliances, we are looking for professionals who want to be on the frontline of the latest trends in the industry.

We offer contract, contract-to-hire, and direct placement consultant opportunities, to provide a career path that can meet anyone's desires. The job search is hard, but you don’t have to do it alone! We know a successful partnership requires a good fit. Your personality, experience, and skill set are all important, contributing factors to that partnership. You can count on us to take the time to understand the type of technical and cultural fit that is right for you. As a Brooksource consultant, you will be provided with a comprehensive benefits plan, competitive compensation, and even paid time off!

Cyber Security Warning: Please be aware that all official Brooksource communications will ONLY come from emails displayed as [name]@brooksource.com. The use of any other domains is NOT an official Brooksource employee and could be fraudulent.

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Benefits & Perks:

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Partnerships:

Gold Microsoft Partner – Cloud Platform
Gold Microsoft Partner – Data Analytics
Silver Microsoft Partner – Data Platform
Silver Microsoft Partner – Security
Silver Microsoft Partner – Application Development
Silver Microsoft Partner – Data Center
AWS Partner
Salesforce Partner
Salesforce – Authorized Training Provider
Salesforce Talent Alliance Employer
Tableau Services Partner
Snowflake Partner
Google Cloud Platform (GCP) Services Partner

Awards (Extended):

Best Places to Work 2022, Charlotte Business Journal, 2022
Best Places to Work in Jacksonville, Jacksonville Business Journal, 2021
Best Places to Work in Jacksonville, Jacksonville Business Journal, 2020
Best Places to Work in Charlotte (#8 Small Business), Charlotte Business Journal, 2019
2019 Best Places Work in Kentucky, Kentucky Chamber of Commerce, 2019
Top Workplaces, Indy Star, 2019
Best Places to Work in Jacksonville, Jacksonville Business Journal, 2019
Best & Brightest Companies to Work For in the Nation, Best & Brightest, 2018
Top Work Places, Indy Star, 2018
Best Places to Work, Jacksonville Business Journal, 2018
Best Places to Work, Charlotte Business Journal, 2018
Best Places to Work in Kentucky (Small/Medium), Kentucky Society for Human Resource Management State Council and the Kentucky Chamber of Commerce, 2018
Milwaukee’s 2018 Best And Brightest Companies To Work For, Milwaukee's Best and Brightest Place to Work, 2018
Best Places to Work, Best Places to Work in Kentucky, 2017
Best Places to Work, Best Places to Work in Kentucky, 2016
Best Places to Work, Jacksonville Business Journal, 2016
Top Workplaces, The Indianapolis Star, 2016
Top Workplaces, Indianapolis Star, 2015
Best Places to Work, Charlotte Business Journal, 2015
Best Places to Work Atlanta, Atlanta Business Chronicle, 2014

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