Requisition ID # 172152
Job Category: Information Technology
Job Level: Individual Contributor
Business Unit: Information Technology
Work Type: Hybrid
Job Location: San Ramon
Department Overview Information Technology Enterprise Network Solutions is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.
Position Summary Ensures the availability, integrity, and reliability of assigned systems. Provides technical support to a T&S infrastructure or operations product line, enterprise platform and/or technology service. Provides operational and technical support for enterprise DNS, DHCP and related network services. Provides operational support to monitor, analyze, diagnose, and resolve problems. Provides consulting and advisory tasks to engineering, planning, and clients. Tests new technologies in a lab environment. Participates in design reviews on new deployments. Partners with product specialists and technical architects making recommendations for new or retired technology products & systems.
PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.
The hourly rate for this position ranges from $50.48 to $81.25.
Job Responsibilities - Provides operational support for enterprise DNS, DHCP, NTP, Route 53 and related network services.
- Troubleshoots DNS resolution, DNS records, zones, forward and reverse lookups and related connectivity issues
- Provides 3rd tier support in analyzing, diagnosing, and resolving complex problems
- Provides consulting and guidance during the detailed design, build, test, and deploy phases of IT projects
- Mentors and provide guidance to less experienced colleagues
- Collaborate with team members or peers to work on issues, projects, or activities
- Provides technical support and administration of complex critical infrastructure network components (e.g., routers, switches, load balancers, etc.)
- Identifies and applies remediation strategies to mitigate IT service gaps
- Updates, modifies, and maintains work procedures and standards
- Ensures system health and availability of the systems
- Performs the operation, management, and maintenance of network and telecommunication systems, linked systems, and peripherals to enhance network operations
- Assists in developing and implementing training
Qualifications Minimum:
- Bachelors Degree in Computer Science or job-related discipline or equivalent experience
- 4 years experience in IT-Information Technology operations
- IT-Information Technology Product certification, for example CCIE, CCAr, MCSE, MCSM, RHCA, RHCE
Desired:
- Works in 24 hours per day-7 days per week environment
- Ability to travel using personal vehicle
- Experience in telecommunications, job-related, 5 years
- Demonstrated proficiency with one or more scripting languages, including Python, Java, Perl, C++
- Fluency with IPv4, IPv6, SNMP v2, SNMP v3, MPLS, BGP, Cisco IOS & NxOS
- Experience in implementing Network Access Control (802.1x)
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