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End User Support Specialist / San Francisco / Primary IT Person

San Francisco, CA, US • Posted 10 hours ago • Updated 10 hours ago

Contract W2

On-site

$35 - $43/hr

Fitment

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Job Details

Skills

Employment Authorization
Laptop
ProVision
Onboarding
Inventory
Lifecycle Management
Collaboration
Technical Support
Remote Support
OS X
Microsoft Windows
Computer Hardware
Printers
Microsoft Office
Zendesk
Computer Networking
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
Virtual Private Network
Communication
Customer Service
Microsoft Azure
Management
Mobile Device Management
Master Data Management
Provisioning
Asset Management
Audiovisual
AV

Summary

IT Support Specialist

Location: San Francisco, CA (100% Onsite - 5 Days/Week)

Employment Type: Ongoing Contract (No End Date)

Work Authorization: Candidates must be authorized to work in the U.S. without current or future sponsorship.
About the Opportunity
We're looking for a hands-on IT Support Specialist to serve as the primary onsite IT resource supporting end users in a fast-paced, collaborative environment. This role is ideal for someone who enjoys being the go-to IT person, thrives in an onsite setting, and has experience supporting both Mac and Windows environments.

This is an ongoing contract opportunity with no planned end date and requires working onsite in San Francisco five days per week.
Responsibilities

Serve as the primary onsite IT support resource for end users
Provide Level 1 & Level 2 desktop support for hardware, software, and networking issues
Configure, deploy, maintain, and manage laptops, desktops, and peripherals
Support both macOS and Windows environments
Provision new employee equipment, onboarding, and offboarding
Troubleshoot Microsoft 365 applications and user account issues
Maintain inventory and lifecycle management of IT hardware
Support conference room technology and AV equipment
Collaborate with remote IT teams on deployments, upgrades, and system rollouts
Escalate complex technical issues when necessary while owning issues through resolution
Document support activities and maintain accurate ticket updates

Required Qualifications

2-4+ years of IT Help Desk or Desktop Support experience
Experience supporting both Mac (macOS) and Windows 10/11 environments
Experience configuring, deploying, maintaining, and managing end-user devices
Strong troubleshooting skills across hardware, software, printers, peripherals, and networking
Experience with Microsoft 365
Familiarity with ticketing systems (Zendesk or similar)
Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Excellent communication and customer service skills
Comfortable working independently as the primary onsite IT resource

Preferred Qualifications

Experience with Jamf, Intune, Azure AD, or other endpoint management/MDM tools
Experience with device provisioning and asset management
Experience supporting conference room technology and AV equipment

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 882219
Posted 10 hours ago

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