End User Support Specialist / San Francisco / Primary IT Person

San Francisco, CA, US • Posted 28 days ago • Updated 7 hours ago
Contract W2
On-site
$35 - $43/hr
Company Branding Image
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Employment Authorization
  • Laptop
  • ProVision
  • Onboarding
  • Inventory
  • Lifecycle Management
  • Collaboration
  • Technical Support
  • Remote Support
  • OS X
  • Microsoft Windows
  • Computer Hardware
  • Printers
  • Microsoft Office
  • Zendesk
  • Computer Networking
  • TCP/IP
  • Dragon NaturallySpeaking
  • DNS
  • DHCP
  • Virtual Private Network
  • Communication
  • Customer Service
  • Microsoft Azure
  • Management
  • Master Data Management
  • Mobile Device Management
  • Provisioning
  • Asset Management
  • AV
  • Audiovisual

Summary

IT Support Specialist

Location: San Francisco, CA (100% Onsite - 5 Days/Week)

Employment Type: Ongoing Contract (No End Date)

Work Authorization: Candidates must be authorized to work in the U.S. without current or future sponsorship.
About the Opportunity
We're looking for a hands-on IT Support Specialist to serve as the primary onsite IT resource supporting end users in a fast-paced, collaborative environment. This role is ideal for someone who enjoys being the go-to IT person, thrives in an onsite setting, and has experience supporting both Mac and Windows environments.

This is an ongoing contract opportunity with no planned end date and requires working onsite in San Francisco five days per week.
Responsibilities
  • Serve as the primary onsite IT support resource for end users
  • Provide Level 1 & Level 2 desktop support for hardware, software, and networking issues
  • Configure, deploy, maintain, and manage laptops, desktops, and peripherals
  • Support both macOS and Windows environments
  • Provision new employee equipment, onboarding, and offboarding
  • Troubleshoot Microsoft 365 applications and user account issues
  • Maintain inventory and lifecycle management of IT hardware
  • Support conference room technology and AV equipment
  • Collaborate with remote IT teams on deployments, upgrades, and system rollouts
  • Escalate complex technical issues when necessary while owning issues through resolution
  • Document support activities and maintain accurate ticket updates
Required Qualifications
  • 2-4+ years of IT Help Desk or Desktop Support experience
  • Experience supporting both Mac (macOS) and Windows 10/11 environments
  • Experience configuring, deploying, maintaining, and managing end-user devices
  • Strong troubleshooting skills across hardware, software, printers, peripherals, and networking
  • Experience with Microsoft 365
  • Familiarity with ticketing systems (Zendesk or similar)
  • Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
  • Excellent communication and customer service skills
  • Comfortable working independently as the primary onsite IT resource
Preferred Qualifications
  • Experience with Jamf, Intune, Azure AD, or other endpoint management/MDM tools
  • Experience with device provisioning and asset management
  • Experience supporting conference room technology and AV equipment
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10105282
  • Position Id: 882219
  • Posted 28 days ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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