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Job Details

Skills

DHCP
Account Management
Active Directory
Analytical Skill
Incident Management
Knowledge Transfer
Laptop
Endpoint Protection
Group Policy
Knowledge Base
Management
DNS
Documentation
Dragon NaturallySpeaking
Communication
Continuous Improvement
Mobile Devices
OS X
Operating Systems
Customer Service
Service Level
TCP/IP
Technical Support
ITIL
Microsoft Office
Microsoft Windows
Service Desk
Virtual Private Network

Summary

7240 - IT Service Desk Support Analyst – Candidate MUST Reside in St. Paul, MN

Position Overview

We are seeking an experienced IT Service Desk Support Analyst to provide first-line technical support for a large enterprise environment supporting approximately 5,000 users. This position is best suited for an IT professional who enjoys troubleshooting technical issues, delivering outstanding customer service, and supporting users in a fast-paced Service Desk environment.

Candidates must currently reside in the Minneapolis/St. Paul metropolitan area. While day-to-day work is primarily performed offsite, occasional onsite meetings may be required with advance notice. Local candidates only will be considered.

Responsibilities

Provide timely phone-based technical support to end users.
Troubleshoot Windows, macOS, Microsoft 365, VPN, printer, and account-related issues.
Perform password resets and account unlocks.
Document incidents, troubleshooting steps, and resolutions.
Escalate issues when appropriate.
Meet established service level objectives.
Maintain accurate knowledge base documentation.
Follow identity verification and security procedures.
Participate in knowledge transfer and continuous process improvement.
Deliver exceptional customer service while managing multiple support requests.

Minimum Qualifications

High School Diploma or GED and four (4) years of technical support or Service Desk experience.

Associate degree may substitute for two (2) years of experience.
Bachelor''''s degree may substitute for four (4) years of experience.

Preferred Qualifications

Experience supporting Windows and macOS operating systems.
Microsoft 365 administration and user support.
Active Directory account management.
Knowledge of TCP/IP, DNS, DHCP, and VPN technologies.
Experience supporting desktop, laptop, printer, and mobile devices.
Familiarity with Group Policy and endpoint security tools.
Working knowledge of ITIL incident management practices.
Strong troubleshooting and analytical skills.
Excellent verbal and written communication skills.
Ability to prioritize multiple requests in a fast-paced environment.
Customer-focused mindset with excellent interpersonal skills.
Ability to recognize and appropriately escalate security-related issues.

Schedule

Full-time
Monday through Friday
Standard business hours

Location

St. Paul, MN Area

Candidates must currently reside in the Minneapolis/St. Paul metro area. Local candidates only will be considered.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: redoakfl
Position Id: 7240
Posted 5 hours ago

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7240 - IT Service Desk Support Analyst – Candidate MUST Reside in St. Paul, MN

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7240 - IT Service Desk Support Analyst – Candidate MUST Reside in St. Paul, MN

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Skills

Summary

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