Apply Now

Service Desk Support Analyst (Hybrid - Must be local to St Paul, MN)

Hybrid in INVER GROVE, MN, US • Posted 3 hours ago • Updated 3 hours ago

Contract W2

Contract Corp To Corp

Contract Independent

12 Months

50% Travel Required

Hybrid

$35 - $40/hr

Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Job Details

Skills

Active Directory
Group Policy
endpoint security
VPN
Troublshoot
Office 365
Password
incident
Service Request

Summary

Client: State of MN

Event Number: MNSITE-3828

Event Type: MNSITE 2.0 Request SA

Event Title: Met Council Service Desk Support Analyst (26P021)

Anticipated Project Start Date: September 8, 2026

Anticipated End Date: August 31, 2027

Location: Saint Paul, MN

The Met Council retains the option to extend the work order in increments determined by the Met Council.

Work environment: The work is expected to be done remotely with rare on-site meetings. On-site meetings will be planned in advance.

Mode of Interview: The Met Council will conduct interviews. The Met Council reserves the right to remove a resource from consideration if the resource is unavailable for interview as requested by the State. Interviews will be conducted via Microsoft Teams

Tasks

Provide timely and consistent IT phone-based user support
Maintain high-quality end-user experience
Meet real-time service objectives (RSOs)
Ensure proper documentation and escalation of incidents and requests
Respond to incidents and service requests within defined RSOs
Document troubleshooting steps and resolutions
Escalate issues appropriately
Maintain knowledge base accuracy
Follow security and identity verification procedures
Provide knowledge transfer

Minimum Qualifications

High school diploma/GED with four (4) years’ experience in Technical Support roles
An Associates degree substitutes for 2 years of experience
A Bachelor’s degree substitutes for 4 years of experience

Desired Skills

Knowledge of computer hardware, software, and mobile device components.
Knowledge of Windows, macOS, and mobile operating systems, including configuration and troubleshooting.
Knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN.
Knowledge of Active Directory, Group Policy, and endpoint security tools.
Knowledge of ITIL best practices for incident and asset management.
Skilled in diagnosing and resolving complex hardware, software, and connectivity issues.
Skilled in prioritizing and resolving service tickets efficiently.
Skilled in communication and collaboration with users, technical staff, and management.
Skilled in analyzing and identifying trends or root causes of recurring technical issues.
Ability to identify potential IT security-related situations.
Ability to deliver high-quality, customer-focused technical support.
Ability to manage multiple priorities and meet deadlines in a dynamic environment.
Ability to adapt to evolving technologies and organizational needs.

“Cleo Consulting is an equal opportunity employer (Minorities/Women/Veterans/Disabled)”

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91081631
Position Id: 7759-22658-1785185797
Posted 3 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Service Desk Support Analyst

Hybrid in Saint Paul, Minnesota

•

Today

Service Desk Support Analyst Location: Saint Paul, MN (Hybrid) Job Description: Client is seeking one full-time resource to work as the Service Desk Support Analyst. The selected resource will provide technical support for incidents and requests reported by users (approximately 5,000) including, but not limited to, password resets, account unlocks, troubleshooting Windows and macOS issues, VPN support, Microsoft 365 support, printer assistance, and incident triage. Services are anticipated to

Easy Apply

Contract

Depends on Experience

Service Desk Support Analyst (Hybrid)

Remote or Hybrid in Saint Paul, Minnesota

•

Today

The work is expected to be done remotely with rare on-site meetings. On-site meetings will be planned in advance. We are seeking a full-time resource to work as the Service Desk Support Analyst. The selected resource will provide technical support for incidents and requests reported by users (approximately 5,000) including, but not limited to, password resets, account unlocks, troubleshooting Windows and macOS issues, VPN support, Microsoft 365 support, printer assistance, and incident triage.

Easy Apply

Contract

24 - 30

Desktop Support Analyst

Hybrid in Saint Paul, Minnesota

•

Today

Job ID: MN-3828 Hybrid/Local Service Desk/Desktop Support Analyst (15+) with hardware/software/mobile devices, Windows/macOS, networking, Active Directory, ITIL, ticketing, phone-based support experience Location: St. Paul, MN (MNIT) Duration: 12 Months Skills: High school diploma/GED with four (4) years experience in Technical Support roles o An Associates degree substitutes for 2 years of experience o A Bachelor s degree substitutes for 4 years of experience Desired Skills Knowledge of compu

Easy Apply

Contract, Third Party

Depends on Experience

7240 - IT Service Desk Support Analyst – Candidate MUST Reside in St. Paul, MN

Saint Paul, Minnesota

•

Today

7240 - IT Service Desk Support Analyst Candidate MUST Reside in St. Paul, MN Position Overview We are seeking an experienced IT Service Desk Support Analyst to provide first-line technical support for a large enterprise environment supporting approximately 5,000 users. This position is best suited for an IT professional who enjoys troubleshooting technical issues, delivering outstanding customer service, and supporting users in a fast-paced Service Desk environment. Candidates must currently r

Easy Apply

Contract

23+

Search all similar jobs

More jobs at Cleo Consulting Inc. in INVER GROVE, MN