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Support will be provided by telephone, email, remote computer access and written communication consistent with objectives and standards set for the department.
Primary Responsibilities:
Respond via telephone, email, written and remote computer communication regarding installation, operation and maintenance of PC based system.
Document accurately and completely all product-related problems in a call tracking system in accordance with guidelines.
Maintain through and current knowledge of PC based software, hardware and industry trends.
Respond to customers politely, and maintain a professional, helpful attitude at all times.
Document and forward possible electronic product enhancements to product management.
Assist management in training new employees and daily operational duties.
Additional duties and special projects may be required and assigned in this position.
Experience and Educational Requirements:
At least two years of college, technical school training or previous job experience is required.
Minimum of one-year phone support experience for PC software and hardware.
Minimum of one-year hands-on experience working with PC hardware, and Microsoft operating systems.
Minimum of two years' experience troubleshooting Microsoft Windows and windows-based software applications is required.
Working knowledge of Microsoft network systems is required.
Previous experience supporting a PC based business management system is preferred.
Knowledge of basic business accounting principles is highly desirable.
Effective written and oral communication is required.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
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