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PROJECT MANAGER OMNICHANNEL OPERATIONS

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Project Manager Omnichannel Operations
Raleigh, NC 27609 (Onsite- FIRST Preference ) / Hybrid (2nd) / REMOTE (3rd)
Salary – $130K-$150K/year
Full-Time / Direct-Hire

WinWire is seeking an experienced Operations Project Manager to lead and coordinate initiatives supporting omnichannel engagement capabilities across teams.
Skills / Experience

8 + Years of experience in IT or Business Project Management experience with strong understanding of Omnichannel Engagement strategies in Life Sciences / Pharma / Biotech industry.
Experience, knowledge of customer engagement journeys, channel orchestration, digital campaigns, customer segmentation, targeting, and engagement measurement
Experience managing multiple concurrent projects and workstreams; Strong project planning, governance, and delivery management skills
Proven experience managing cross-functional programs involving business and technology stakeholders
Life Sciences / Commercial Operations / Digital Engagement / Omnichannel Enablement
Bachelor’s Degree or higher in Information Systems, Computer Science, or equivalent experience.
Secondary Skills / Good to have – Vendor management, Change management and business adoption experience. Data governance and customer data management knowledge

Job / Role Description

Lead end-to-end planning and execution of Omnichannel Operations initiatives
Define project scope, timelines, milestones, deliverables, and governance structures
Monitor project progress and ensure successful delivery against agreed objectives
Coordinate activities across business, operations, technology, analytics, and vendor teams
Problem-Solving and Analytical Thinking skills; Communicate effectively with internal and customer stakeholders
Strong interpersonal skills to build and maintain productive relationships with team members

What Success Looks Like / Expected Outcome –– Gain a comprehensive understanding of Omnichannel ecosystem, business processes, and stakeholder landscape. Successfully transition ownership of active projects and operational initiatives. Establish project governance and reporting cadence.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10117909
Position Id: 26-16869
Posted 3 days ago

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Project Manager Omnichannel Operations

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Project Manager Omnichannel Operations

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