AI Workflow Architect, Business Operations

San Jose, CA, US • Posted 4 hours ago • Updated 4 hours ago
Contract W2
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Job Details

Skills

  • Business Operations
  • SaaS
  • Organizational Leadership
  • Documentation
  • Collaboration
  • Partnership
  • Analytics
  • Finance
  • Software Engineering
  • Fluency
  • Expect
  • Adobe
  • Scratch
  • Workflow
  • Communication
  • Marketing Operations
  • Marketing
  • PMM
  • Artificial Intelligence
  • MBA
  • MEAN Stack
  • Customer Service
  • Training And Development
  • SAP BASIS
  • Dimensional Modeling
  • Dialog Manager
  • SAS Display Manager

Summary

Software Guidance & Assistance, Inc., (SGA), is searching for an AI Workflow Architect, Business Operations for a contract assignment with one of our premier SaaS clients in San Jose, CA or San Francisco, CA. This is a hybrid role.

Responsibilities:
  • What You'll Build
    • A central knowledge repository that captures structured inputs - test results, PMM project updates, and other recurring information - in a consistent, maintainable format. An AI query layer on top of that repository so any authorized user can ask a question and get an accurate, high-level summary on demand - without needing to coordinate with individual PMMs.
    • The end-state experience: org leadership and teammates can query the tool and provide at least an initial high-level answer immediately, rather than waiting for someone to dig into the data.
    • Lightweight processes and documentation so the team can keep the repository current and the tool useful long after the engagement ends.
  • Secondary objective (stretch, if scope and time allow):
    • Begin establishing easier access to commonly used metrics - reducing the manual coordination, pulling, and reconciliation the team does today - in partnership with Analytics and Finance. The primary deliverable is the knowledge repository; this is a valuable extension if the build progresses ahead of schedule.
Required Skills:
  • An operations mindset: You understand how teams function, how information flows, and how to design a tool people will genuinely adopt and maintain - not just a technically impressive artifact. This is a workflow and operations role requiring AI expertise, not a software engineering role.
  • Hands-on fluency with Claude / Glean / Copilot and demonstrably deep expertise with equivalent enterprise platforms and AI agent frameworks. We expect you to be an expert in the tools; you do not need to know Adobe's internal tooling governance on day one, but you should be able to build with these platforms immediately.
  • A track record of building AI-powered tools - not advising on them. You have personally built and shipped working solutions, whether from scratch or by orchestrating existing AI platforms, LLMs, and agent frameworks.
  • Proven success in introducing user-centric processes: Ability to design workflows that others can keep current with minimal friction, including the discipline to make the "keep it updated" step as easy as possible for contributors.
  • Comfort operating with ambiguity and moving fast. A 6-month engagement has no runway for extended ramp-up - you can scope quickly, build, and deliver a working tool within the engagement window.
  • Strong communication skills and the ability to work cross-functionally with marketing, operations, and data partners.
  • Familiarity working with marketing or PMM organizations.
  • Experience building tools with common enterprise AI platforms and agent tooling.
  • Experience integrating or surfacing data from multiple sources, with an eye toward eventual self-serve metric access.
  • Prior experience working within or alongside a Strategy & Operations function.
  • MBA Degree preferred + 5 years of experience OR equivalent practical experience.


SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

#LI-DM1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: sgainc
  • Position Id: 26-01633
  • Posted 4 hours ago

Company Info

About Software Guidance & Assistance

Founded in 1981, SGA is a technology and resource solutions provider with a national footprint and headquartered in the shadow of Wall Street. We’re a certified women-owned business. We provide contingent staffing, direct placement, and professional and managed services to transform businesses and evolve careers. We’re small enough to tailor our services to each client and big enough to deliver for some of the world’s largest employers. Our professionals are experts in areas such as IT, finance, accounting, risk, and clinical.

SGA provides contingent staffing, direct placement, and professional and managed services nationwide for Fortune 500 companies, mid-size businesses and select startups.

Our core skillsets include all areas of technology – business & data analysis, cyber & network security, database administration, development & architecture, infrastructure, program & project management, quality assurance & testing. We also deliver talent across professional business functions such as finance, accounting, risk, and clinical.

Our Professional & Managed Services team delivers IT projects through onshore, offshore and hybrid delivery models. We develop software products, modernize applications, add features, and integrate and maintain systems. Our scope covers, among others, complex application suites, data management and visualizations, machine learning and mobile applications.

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