Role: SAP Technical Support Engineer — Eightfold AI Platform (Eightfold AI / Talent Acquisition / Talent Management / Talent Design / SQL / REST APIs / JSON)
Location: Santa Clara, CA 95054 (Hybrid Setup)
Duration: Contract (Start: 09/30/2026 - Target Completion: 12/31/2026+)
Pay Rate: $71.00/hr On W2
Professional Job Description
Seeking an experienced Technical Support Engineer / Lead Consultant with deep expertise in the Eightfold AI Talent Intelligence Platform for a contract role in Santa Clara, CA 95054 (Hybrid setup). The candidate will provide end-to-end L3 technical and production support across core Eightfold AI modules—including Talent Acquisition, Talent Management, and Talent Design. This hands-on technical role involves analyzing application logs, validating REST API payloads, parsing JSON structures, executing SQL queries for data validation, and resolving complex integration bottlenecks across SaaS HR Tech ecosystems.
#Key Responsibilities
Eightfold AI Support & Administration: Deliver L3 end-to-end technical support for the Eightfold AI platform, troubleshooting issues across Talent Acquisition, Talent Management, and Talent Design modules.
API & Integration Troubleshooting: Validate REST API integrations, inspect API responses, perform JSON payload troubleshooting, and resolve integration synchronization failures between Eightfold and upstream/downstream HR systems.
Data Validation & Log Analysis: Write complex SQL queries to inspect system behavior, validate data integrity, analyze application/server logs, and perform root cause analysis (RCA).
Incident & Ticket Lifecycle Management: Monitor support queues, manage incident tickets within strict SLAs, create technical runbooks, and interface directly with cross-functional vendors and internal IT teams.
Release & Configuration Support: Assist with platform configurations, system testing, deployment validation, and patch releases for global enterprise customers.
#Required Qualifications
Core Eightfold AI Mastery: Proven hands-on technical experience supporting and configuring Eightfold AI modules (Talent Acquisition, Talent Management, Talent Design).
Technical Integration Stack: Strong hands-on proficiency with SQL, JSON, REST APIs, and API troubleshooting tools (e.g., Postman, log analyzers).
Support Background: 5+ years of progressive experience in Technical Support Engineering, Application Support, or Production Support within SaaS HR Tech environments.
Analytical Capability: Demonstrated ability to independently own incident lifecycles, parse complex data structures, and resolve cross-platform integration bugs.
Work Setup & Location: Hybrid setup in Santa Clara, CA 95054 (Must report locally as required; relocation candidates considered).
