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End User Desktop Support

Nityo Infotech Corporation

Scottsdale, Arizona • 5d ago

Easy Apply

Full-time

$50,000 - $55,000

IT End User Support Client Engineering Manager

JDS Viavi Solutions

Chandler, Arizona • Today

Full-time

Lead Engineer - End User Computing

Allstate Insurance Company

Remote or Illinois • Today

Full-time

USD 151,700.00 - 221,675.00 per year

Tier 1 Support Analyst

Gridiron IT Solutions

Remote • 6d ago

Easy Apply

Full-time

$35 - $45

Lead Support Analyst

Eliassen Group

Remote or Almont, Colorado • Today

Contract

Product Support Analyst

Beacon Systems, Inc

Remote • 14d ago

Easy Apply

Contract

Depends on Experience

Senior End User Platform Engineer

Dimensional Fund Advisors LP

Remote • Today

Full-time

Systems Application Analyst III - Willow

NTT DATA, Inc.

Remote or Ohio • Today

Full-time

USD 85,500.00 - 128,300.00 per year

Workday Sr Systems Analyst

Shriners Hospitals for Children

Remote • Today

Full-time

Systems Application Analyst III - Willow Ambulatory

NTT DATA Americas, Inc

Remote • 18d ago

Easy Apply

Full-time, Third Party

$85592 - $128377

End User Support Analyst

Judge Group, Inc.

Scottsdale, Arizona • Today

Contract

USD 20.00 - 20.50 per hour

Job Details

Skills

End User Support
troubleshooting and remediation
iMAC and Windows
software installation and upgrades
LAN and internetworking activities
Relevant Certifications

Summary

End User Desktop Support

Experience in End User Desktop Services (3-4 Years)
High level of trouble shooting and remediation. Work with resources out of their group, providing coordination. Multi-tasking required.
Constantly monitor individual queue to resolve routine and non-routine desktop issues and requests
Escalate issues as appropriate and act as a technical escalation for the end user
Maintain a high level of customer satisfaction
Comply with the desktop group practices and procedures
Update remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner.
Identify technical and process issues and recommend improvements
Achieve target ticket volumes and ticket resolution levels
Responsible for compliance with applicable corporate policies and procedures
Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
Follows the processes, practices established for the group
Coordination and consulting with client areas to help analysis problems and needs and recommend technical solutions
Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
Handle software installation/support/upgrades
Provide 1st/2nd level Help Desk support
Perform basic LAN and internetworking related activities
Have strong internetworking and troubleshooting skills
Have A+ certification & at least one certification from either Cisco or Microsoft
May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
Must be a self-starter and can manage multiple tasks
Exceptional customer service skills
Good communication skills
Ability to work independently or as part of a team
Ability to complete tasks effectively with minimal supervision
Must be available to work flexible work schedules
High-level skill set
Outstanding people skills
Self-starter, needs to be able to work on his/her own
Proficient in Windows 11/10 and 7 and Office Suite/O365

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10200946b
Position Id: 9062883
Posted 10 days ago

Fitment

Dice Job Match Score™

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Contact the job poster

Deepak Kumar

Recruiter @ Nityo Infotech Corporation

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Desktop Support - Tempe, AZ

Tempe, Arizona

•

5d ago

Desktop EUC L1 Tempe AZ - USA Work Type: Onsite Responsibilities: Manage desktop device (hardware, software, and connectivity) incidents through to resolution.Manage IMAC and desk-side support services.Manage hard and soft break-fix services for laptops and desktops.Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of desktop

Easy Apply

Contract

Depends on Experience

Help Desk Support / Help Desk Specialist *** Direct end client ***

Tucson, Arizona

•

Today

Type: Full-Time, 40 hours per week Schedule: 5-day work week; group provides support 7 days a week (5 am 9 pm PT). Note: Weekend shifts and flexibility are required during December April. <>Job SummaryWe are seeking a highly motivated Live Expert Service Desk Analyst to provide premier first and second-tier technical support to our internal employee community. This role is situated in a dynamic, fast-paced call center environment where support is delivered via phone, chat, and Slack. The ideal c

Easy Apply

Contract

Depends on Experience

Field Service Technician

Remote or Chandler, Arizona

•

Today

Our client is looking for a Field Service Technician for a 2-month contract in Phoenix, AZ 85226. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative

Easy Apply

Contract

Desktop Support

Phoenix, Arizona

•

Today

Position Desktop Support Location: Phoenix, AZ Pay Rate: $25/hr on W2 We are seeking a Desktop Support Engineer with hands-on experience supporting Windows 11 environments and LAN networking infrastructure. The role involves installing, configuring, and troubleshooting desktops, laptops, printers, and peripheral devices while providing end-user technical support. Candidates should have experience with Windows 11 administration, Active Directory, Microsoft 365, and basic LAN/Wi-Fi networking,

Easy Apply

Contract

Compensation information provided in the description

Job Details

Skills

End User Support
troubleshooting and remediation
iMAC and Windows
software installation and upgrades
LAN and internetworking activities
Relevant Certifications

Summary

End User Desktop Support

Experience in End User Desktop Services (3-4 Years)
High level of trouble shooting and remediation. Work with resources out of their group, providing coordination. Multi-tasking required.
Constantly monitor individual queue to resolve routine and non-routine desktop issues and requests
Escalate issues as appropriate and act as a technical escalation for the end user
Maintain a high level of customer satisfaction
Comply with the desktop group practices and procedures
Update remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner.
Identify technical and process issues and recommend improvements
Achieve target ticket volumes and ticket resolution levels
Responsible for compliance with applicable corporate policies and procedures
Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
Follows the processes, practices established for the group
Coordination and consulting with client areas to help analysis problems and needs and recommend technical solutions
Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
Handle software installation/support/upgrades
Provide 1st/2nd level Help Desk support
Perform basic LAN and internetworking related activities
Have strong internetworking and troubleshooting skills
Have A+ certification & at least one certification from either Cisco or Microsoft
May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
Must be a self-starter and can manage multiple tasks
Exceptional customer service skills
Good communication skills
Ability to work independently or as part of a team
Ability to complete tasks effectively with minimal supervision
Must be available to work flexible work schedules
High-level skill set
Outstanding people skills
Self-starter, needs to be able to work on his/her own
Proficient in Windows 11/10 and 7 and Office Suite/O365

Dice Id: 10200946b
Position Id: 9062883
Posted 10 days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Deepak Kumar

Recruiter @ Nityo Infotech Corporation

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Desktop Support - Tempe, AZ

Tempe, Arizona

•

5d ago

Easy Apply

Contract

Depends on Experience

Help Desk Support / Help Desk Specialist *** Direct end client ***

Tucson, Arizona

•

Today

Easy Apply

Contract

Depends on Experience

Field Service Technician

Remote or Chandler, Arizona

•

Today

Easy Apply

Contract

Desktop Support

Phoenix, Arizona

•

Today

Easy Apply

Contract

Compensation information provided in the description