End User Support Analyst

Scottsdale, AZ, US • Posted 60+ days ago • Updated 4 hours ago

Contract Independent

On-site

USD $20.00 - 20.50 per hour

Judge Group, Inc.

Fitment

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Job Details

Skills

Technical Support
Help Desk
Tier 1
Database
Break/Fix
Production Support
Documentation
ITIL
Privacy
Marketing

Summary

Location: Scottsdale, AZ
Salary: $20.00 USD Hourly - $20.50 USD Hourly
Description: Our client is currently seeking a Helpdesk Analyst: FULLY ONSITE MONDAY - FRIDAY

1.With oversight, provides Tier 1 & 1.5 production and non-production support of applications and databases for software.

2.Monitors production systems for alerts, outages and system issues.

3.Seeks continuous improvements for applications, processes, support methods and team effectiveness.

4.Executes technical procedures to resolve production & non-production issues.

5.Evaluates systems and processes in an effort to resolves technical problems. Implements effective solutions for break/fix issues.

6.Develops knowledge of enterprise Systems.

7.Demonstrates understanding and knowledge of client needs, concerns and challenges.

8.Updates production and non-production support documentation and adheres to ITIL practices.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxjudgpa
Position Id: 724587
Posted 30+ days ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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