Description
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Chandler, Arizona. This Long-term Contract position is ideal for someone who enjoys solving day-to-day technology issues, supporting Windows-based environments, and delivering responsive customer service. The role focuses on maintaining productivity by resolving hardware, software, and access-related concerns in a timely and detail-oriented manner.
Responsibilities:
Provide frontline technical support for desktop, laptop, and basic peripheral issues affecting end users.
Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems.
Manage user account access and permissions through Active Directory while maintaining accuracy and security.
Respond to, document, and update service desk tickets to ensure timely issue tracking and resolution.
Troubleshoot common software, connectivity, and system performance concerns using established support procedures.
Escalate complex incidents when needed and coordinate with other technical teams to drive resolution.
Assist with workstation setup, configuration, and routine support to maintain operational readiness.
Requirements
Hands-on experience supporting desktop users in a help desk or desktop support capacity.
Working knowledge of Active Directory for user account and access support.
Familiarity with Microsoft Windows, including Windows 10 troubleshooting and support.
Ability to perform basic technical troubleshooting across hardware and software issues.
Experience using a service desk ticketing system to manage and document support requests.
Strong communication skills with the ability to assist users in a clear and detail-oriented manner.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 00210-0013540430
- Posted 1 day ago
