Date Posted: 07/21/2026
Hiring Organization: Rose International
Position Number: 504505
Industry: Pharmaceutical/Healthcare
Job Title: IT Deployment Support Representative
Job Location: Smithfield, RI, USA, 02917
Work Model: Onsite
Shift: Monday-Friday, 8-hour shifts, flexible for day/night projects and multiple time zones.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 17.00
Max Hourly Rate($): 17.00
Must Have Skills/Attributes: Call Center, Hardware Engineer, Microsoft Excel, Microsoft Outlook, Troubleshooting
Experience Desired: Technical Support and Troubleshooting Experience (1 yrs); Call Center or Queue-Based Support Environment (1 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education:
High School Diploma or Equivalent
Required Qualifications/Skills/Experience:
1 year of experience in technical support, call center operations, or IT hardware support
Strong verbal and written communication skills
Basic troubleshooting and problem-solving skills
Ability to manage multiple projects simultaneously
Ability to work flexible shifts based on project requirements
Ability to work effectively in a fast-paced, technology support environment
Ability to provide technical support to field technicians, vendors, and contractors
Preferred Qualifications/Skills/Experience:
Experience with IT hardware installations
Working knowledge of Microsoft Outlook, Word, and Excel
Experience supporting technology implementations, deployments, or rollouts
Experience in a technical support or call center environment
Technology Implementation Support Specialist Overview:
The Application Technical Specialist provides first-level technical support within a technology rollout call center environment
This role supports field technicians, contractors, and vendors during technology implementations and hardware deployments across multiple locations
The position is responsible for handling inbound and outbound calls, documenting activities within tracking systems, validating implementation processes, and assisting with troubleshooting technical issues encountered during deployments
This is not a traditional customer service call center role. Instead, the focus is on supporting technology projects and ensuring successful implementation of hardware and related systems
The specialist will work on multiple concurrent projects that may span different regions and time zones, requiring flexibility and strong organizational skills
In addition to phone support, the role involves updating tracking applications, communicating through email, maintaining documentation, and following established implementation procedures
The ideal candidate possesses strong communication skills, basic technical troubleshooting abilities, and the ability to adapt to changing priorities
Training, project documentation, and system access will be provided to support success in the role
Job Duties:
Provide first-level technical support to field technicians, contractors, and vendors during technology implementations
Handle inbound and outbound calls through a queue-based support environment
Troubleshoot hardware and implementation-related issues
Document activities, updates, and validations within tracking systems
Support multiple technology rollout projects simultaneously
Communicate project updates through email and other business applications
Follow implementation procedures and project protocols
Assist with technology deployment and upgrade initiatives
Maintain accurate records and documentation
Participate in onsite training and project onboarding activities
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
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