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Desktop Support L1

Service Global, Inc

Cambridge, Massachusetts • Today

Full-time

Desktop Support L1

Service Global, Inc

Somerville, Massachusetts • Today

Full-time

Desktop Support L1

Service Global, Inc

Bedford, Massachusetts • Today

Full-time

Desktop Support Specialist ( Trading Floor experience ) in Washington, DC

System One

Boston, Massachusetts • Today

Easy Apply

Full-time

$150000

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Desktop Support Technician L2

USEReady

Boston, Massachusetts • 21d ago

Easy Apply

Contract

Depends on Experience

Desktop Support Technician

The MathWorks

Natick, Massachusetts • Today

Full-time

USD 47,199.00 - 70,800.00 per year

IT Desktop Support Analyst

Eliassen Group

Boston, Massachusetts • Today

Contract

Desktop Support

Talent Groups

Boston, Massachusetts • 27d ago

Easy Apply

Full-time

Depends on Experience

Desktop Support Technician

The Raymond Corporation

Lawrence, Massachusetts • Today

Full-time

USD 25.00 - 34.00 per hour

Desktop Support Engineer

Vaco by Highspring

Remote • 16d ago

Easy Apply

Contract

$30

Onsite and Remote Desktop Support Opportunity Supporting TSA FOCUS

Leidos

Remote • Today

Full-time

USD 52,000.00 - 94,000.00 per year

Desktop Support Specialist

DK Consulting

Remote • 15d ago

Easy Apply

Contract

Depends on Experience

L1- End User Services Technician

FEDRUS GLOBAL LLC

Needham, Massachusetts • 22d ago

Easy Apply

Contract

25 - 30

Desktop Support Technician

Excelitas Technologies

Billerica, Massachusetts • Today

Full-time

USD 25.00 - 45.00 per hour

Power Automate Desktop (PAD) Developer

RiseIT Solutions

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Desktop Administrator II, IT Infrastructure

tax.com

Remote or Hybrid in Calgary, Alberta • Today

Full-time

USD 57,500.00 - 80,500.00 per year

Software Engineer, Desktop, Artificial Intelligence (AI) Required, Work From Home - G

Next Step Systems

Remote • Today

Easy Apply

Full-time

$150,000 - $170,000

VDI Engineer (Azure Virtual Desktop & Omnissa Horizon)

Waypoint Human Capital

Remote or Dayton, Ohio • Today

Full-time

AVD (Azure Virtual Desktop) Engineer

CACI International, Inc.

Remote or Arlington, Virginia • Today

Full-time

USD 98,500.00 - 206,800.00 per year

Senior AVD (Azure Virtual Desktop) Engineer

CACI International, Inc.

Remote • Today

Full-time

USD 114,600.00 - 252,100.00 per year

Virtual Desktop Infrastructure Administrator - Linux

CACI International, Inc.

Remote or Annapolis, Maryland • Today

Full-time

USD 103,800.00 - 218,100.00 per year

Senior Desktop Engineer

Arrowstreet Capital

Boston, Massachusetts • Today

Full-time

USD 120,000.00 per year

Desktop Packaging Engineer

Kforce Technology Staffing

Remote or New York, New York • Today

Contract, Third Party

$45 - $55 hourly

QA Tester - Desktop Applications

M2S Tech Solutions

Remote or Overland Park, Kansas • 15d ago

Easy Apply

Full-time

Depends on Experience

IT Specialist - Desktop Engineer

MVP Consulting Plus

Remote or Albany, New York • Today

Full-time

Front End Engineering Manager, Firefox Desktop

Mozilla

Remote • Today

Full-time

USD 195,000.00 - 260,000.00 per year

Member of Technical Staff (Software Engineer, Desktop Apps)

Perplexity AI

Remote or New York, New York • Today

Full-time

USD 200,000.00 - 400,000.00 per year

Senior IT Support Specialist, Desktop Services

STR

Woburn, Massachusetts • Today

Full-time

USD 82,000.00 - 103,000.00 per year

Senior Software Engineer, Windows/Desktop Applications - Boston, MA, USA

Speechify Inc.

Boston, Massachusetts • Today

Full-time

USD 140,000.00 - 200,000.00 per year

Job Details

Skills

Remote Support
Physical Layer
Field Service
Software Configuration
Customer Facing
Laptop
Break/Fix
Data Migration
User Experience
SLA
ProVision
Computer Hardware
Repair
Security Controls
Regulatory Compliance
Risk Assessment
Service Delivery
Audiovisual
AV
Technical Support
Disaster Recovery
SAP BASIS
FSO
Telecommunications
Wireless Communication
Nortel
Cisco
Siemens
Mitel
SOP
Business Analysis
Business Analytics
Computer Science
Information Systems
Customer Service
Communication
Microsoft Windows
Operating Systems
Virtual Private Network
Printing
Mobile Devices
Analytical Skill
Problem Solving
Conflict Resolution
CompTIA
A+
CPU
Testing
IP
Intellectual Property
TDM
Cabling
MDF
Inventory
Network
Collaboration
ISP
Management
Software Installation
Logistics Management

Remote Support
Physical Layer
Field Service
Software Configuration
Customer Facing
Laptop
Break/Fix
Data Migration
User Experience
SLA
ProVision
Computer Hardware
Repair
Security Controls
Regulatory Compliance
Risk Assessment
Service Delivery
Audiovisual
AV
Technical Support
Disaster Recovery
SAP BASIS
FSO
Telecommunications
Wireless Communication
Nortel
Cisco
Siemens
Mitel
SOP
Business Analysis
Business Analytics
Computer Science
Information Systems
Customer Service
Communication
Microsoft Windows
Operating Systems
Virtual Private Network
Printing
Mobile Devices
Analytical Skill
Problem Solving
Conflict Resolution
CompTIA
A+
CPU
Testing
IP
Intellectual Property
TDM
Cabling
MDF
Inventory
Network
Collaboration
ISP
Management
Software Installation
Logistics Management

Summary

Minimum Experience: 1-3 Years of Field Services Technician

As an on-site Support Technician, I have experience in service delivery and end-user hardware and software Configuration troubleshooting, providing quality services to end users, which includes the following key roles and responsibilities, but not limited to:
Provide customer facing end-user support that includes:

Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk-side support, IMACD's, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End-User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related security, controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, and maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis
Provide Hand and Feet support for network data and voice devices

FSO Telecom task:

Installation of IP, wireless, Analog and Digital phones (Avaya , Nortel, Cisco, Siemens, Mitel etc.)
Configuration of phones using SOP and Phones movement.
Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
Punching the cable for different type of panels, like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.
Coordination with local vendor for ISP, OEM, channel Supplier and different teams.

Desired Qualifications:

BS/BA in Computer Science, Information systems, or an equivalent combination of education or

Experience:

Experience with various desktop systems, operating systems, and diverse technical environments.
Excellent customer service orientation and verbal communication skills.
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
Ability to install software for and troubleshoot a wide range of applications.
Analytical thinking and problem-solving ability.
CompTIA A+ certification or equivalent certification
Flexible for travelling to remote sites or clusters
Provide assistance for network-related issues
Should be able to lift weight up to 30 lbs at waist level
Update the inventory of phones, peripherals and system cards (llike TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
Punching the cable for different type of panels, like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.

Coordination with local vendor for ISP, OEM, channel Supplier and different teams

Mandatory Skills

EUCL1 /EUCL1 / Manage non-standard intervention / software installation PC and other devices logistics management

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183523
Position Id: 43ba7391e4bc1ab26e461e8f5aea51e2
Posted 15 days ago

Fitment

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Similar Jobs

Desktop Support L1

Somerville, Massachusetts

•

Today

Minimum Experience: 1-3 Years of Field Services Technician As an Onsite Support Technician, I have experience in service delivery and end-user hardware and software configuration troubleshooting, providing quality services to the end users, which include the following key roles and responsibilities, but is not limited to: Provide customer-facing end-user support that includes: Install and configure desktops, laptops, mobile devices, and associated peripherals and related software.Perform Break

Full-time

Desktop Support Technician

Natick, Massachusetts

•

Today

Job Summary MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: ;br> The Desktop Support Technician will perform all aspects of support related to the daily computing needs of MathWorks staff. He/she will provide support via phone, e-mail and Intranet as well as perform problem determination at the user's

Full-time

USD 47,199.00 - 70,800.00 per year

IT Support Specialist (Hardware & Operations)

Marlborough, Massachusetts

•

Today

Pay Rate Low: 30 | Pay Rate High: 37 Our client is a leading life sciences company that develops and manufactures tools and materials used in the production of biologic drugs. They are looking for a skilled IT Support Specialist - Hardware & Operations to join their growing team in Middlesex County, MA! This is a great opportunity to contribute to an innovative life science organization! Job type: 6-month contract Pay rate: $30- $37/hr. Location: Middlesex County, MA Position Summary The IT Sup

Full-time

USD 30.00 - 37.00 per hour

IT Support Analyst

Methuen, Massachusetts

•

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A Day in Your Life at MKS: As an IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support our global end user base. In this role, you will report to the Senior IT Manager of Field Services Americas. You Will Make an Impact By: Responding to and coordinating requests for assistance in a positive, professional manner within service level agreements.Troubleshoot, diagnose, document, and resolve all reported support requests and problems across a multitude of end

Full-time

USD 60,000.00 - 100,000.00 per year

Job Details

Skills

Remote Support
Physical Layer
Field Service
Software Configuration
Customer Facing
Laptop
Break/Fix
Data Migration
User Experience
SLA
ProVision
Computer Hardware
Repair
Security Controls
Regulatory Compliance
Risk Assessment
Service Delivery
Audiovisual
AV
Technical Support
Disaster Recovery
SAP BASIS
FSO
Telecommunications
Wireless Communication
Nortel
Cisco
Siemens
Mitel
SOP
Business Analysis
Business Analytics
Computer Science
Information Systems
Customer Service
Communication
Microsoft Windows
Operating Systems
Virtual Private Network
Printing
Mobile Devices
Analytical Skill
Problem Solving
Conflict Resolution
CompTIA
A+
CPU
Testing
IP
Intellectual Property
TDM
Cabling
MDF
Inventory
Network
Collaboration
ISP
Management
Software Installation
Logistics Management

Remote Support
Physical Layer
Field Service
Software Configuration
Customer Facing
Laptop
Break/Fix
Data Migration
User Experience
SLA
ProVision
Computer Hardware
Repair
Security Controls
Regulatory Compliance
Risk Assessment
Service Delivery
Audiovisual
AV
Technical Support
Disaster Recovery
SAP BASIS
FSO
Telecommunications
Wireless Communication
Nortel
Cisco
Siemens
Mitel
SOP
Business Analysis
Business Analytics
Computer Science
Information Systems
Customer Service
Communication
Microsoft Windows
Operating Systems
Virtual Private Network
Printing
Mobile Devices
Analytical Skill
Problem Solving
Conflict Resolution
CompTIA
A+
CPU
Testing
IP
Intellectual Property
TDM
Cabling
MDF
Inventory
Network
Collaboration
ISP
Management
Software Installation
Logistics Management

Summary

Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk-side support, IMACD's, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End-User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related security, controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, and maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis
Provide Hand and Feet support for network data and voice devices

FSO Telecom task:

Installation of IP, wireless, Analog and Digital phones (Avaya , Nortel, Cisco, Siemens, Mitel etc.)
Configuration of phones using SOP and Phones movement.
Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
Punching the cable for different type of panels, like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.
Coordination with local vendor for ISP, OEM, channel Supplier and different teams.

Desired Qualifications:

BS/BA in Computer Science, Information systems, or an equivalent combination of education or

Experience:

Experience with various desktop systems, operating systems, and diverse technical environments.
Excellent customer service orientation and verbal communication skills.
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
Ability to install software for and troubleshoot a wide range of applications.
Analytical thinking and problem-solving ability.
CompTIA A+ certification or equivalent certification
Flexible for travelling to remote sites or clusters
Provide assistance for network-related issues
Should be able to lift weight up to 30 lbs at waist level
Update the inventory of phones, peripherals and system cards (llike TDM, digital and CPU cards etc.) to network voice team.
Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
Punching the cable for different type of panels, like patch panel or IDF or MDF for krone with krone tool and punching tool
Update the circuit inventory and vendor details for service provider to network voice team.

Dice Id: 80183523
Position Id: 43ba7391e4bc1ab26e461e8f5aea51e2
Posted 15 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Desktop Support L1

Somerville, Massachusetts

•

Today

Full-time

Desktop Support Technician

Natick, Massachusetts

•

Today

Full-time

USD 47,199.00 - 70,800.00 per year

IT Support Specialist (Hardware & Operations)

Marlborough, Massachusetts

•

Today

Full-time

USD 30.00 - 37.00 per hour

IT Support Analyst

Methuen, Massachusetts

•

Today

Full-time

USD 60,000.00 - 100,000.00 per year