A key leader in the Product organization and will have ownership of a core set of our ecommerce/omnichannel technology platform s capabilities. This Product role spans the spectrum from ideation-strategizing to execution-delivery and everything in between.
As Technical Product Manager, you will oversee the roadmap for business-critical technology services and omni-channel data that provide capabilities for various parts of the organization. You will be putting a product lens and discipline on all work within your area of the technology platform, from modernizing the stack to be best of breed, to delivering new functionalities that power diverse omnichannel customer experiences.
You will establish and maintain relationships throughout the product and IT organizations, enabling the creation of fast, efficient, reusable and capable shared services and data solutions that power the omnichannel experience. Additionally, you will influence the organization on best practices, align expectations and keep stakeholders informed and connected to enhancement efforts with robust, inclusive and effective communication.
You will be responsible for achieving a shared set business goals by enhancing the customer experience on the digital properties
What will you do?
Own, manage and represent the product roadmap and strategic prioritization for the core platform group, focusing on modernization and shared services to deliver customer value
Work with internal stakeholders and talented technology partners to optimize the Omni-Channel data pipeline, bringing in-store and warehouse product and offer data to the digital experience
Balance the intake of requests and ongoing prioritization and execution of enhancements, anchoring decisions on objective measures of value and strategic alignment
Work cross-functionally to drive the modernization and feature enhancement initiative, partnering directly with the platform technology team to execute within an agile framework
Collaborate with internal business partners to refine requirements and define enhancements, creating buy-in from other teams as necessary
Forecast and plan capacity to ensure the platform can scale to meet customer needs
Lead complex initiatives independently, develop a strong understanding of our customers, manage multiple concurrent projects, and identify and lead solutions that recognize significant business value
Create and vet scope, requirements, use case/user scenarios, test case documents and design specifications
Synthesize business requirements, identify areas of uncertainty, recommend solutions, gather buy-in from relevant stakeholders, roll solution out to team, shepherd feature through development and review code before rollout.
Communicate platform outcomes to key stakeholders
Additional projects and responsibilities as assigned
What are the essential requirements?
Bachelor's Degree
Direct technology experience in a digital environment in a relevant capacity
6+ years overall relevant experience
3+ years Digital experience
2+ years in product management
2+ years working in an Agile development environment and managing iteration-level deliverables
Strong analytical, prioritizing, interpersonal, problem-solving, presentation, project management (from conception to completion), & planning skills
Strong verbal and written communication skills
Demonstrated collaborative skills and ability to work well within a team
Ability to manage multiple projects in various phases of ideation, execution, or delivery
Ability to work with and influence peers and senior management
Ability to work in a fast-paced and dynamic environment
Self-motivated with critical attention to detail, deadlines and reporting
Experience with agile development
Data driven mindset and track record
Product people with a technical background
This goes from a bonus to a requirement. Our stack is sufficiently complex, and our documentation sufficiently light, where having someone who has been a software engineer as part of their career journey is essential. Building the trust and credibility of the product function in such a technical set of work needs this so the TPM
Motivated, proactive ownership
In our environment, we need individuals who assume ownership over the area and are proactive in connecting with their partners and understanding the area. We have seen some passivity in that area. Some of that we will help resolve with better onboarding and direction. But a self-starting personality will be very helpful in being successful.
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