140 results (6 new)

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Business Analyst – Field Operations / Workforce Management

Wise Skulls Corp.

St. Louis, Missouri • Yesterday

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Contract

Depends on Experience

Business Analyst – Field Operations / Workforce Management

Wise Skulls Corp.

Hybrid in St. Louis, Missouri • 6d ago

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Contract

Depends on Experience

Technology Specialist – Business Analyst (Field Workforce Management)

Whiz Global LLC

Maryland Heights, Missouri • Today

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Contract

50 - 55

Investment Operations Business Analyst – SimCorp

InvestM Technology LLC

Remote • 4d ago

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Contract, Third Party

Depends on Experience

BUSINESS ANALYST

Whiz Global LLC

Maryland Heights, Missouri • Today

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Contract

Depends on Experience

Business Analyst

SysMind, LLC

Hazelwood, Missouri • Today

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Contract, Third Party

$50 - $54

Business Analyst (RCM & WFM)

Turing IT Labs

Remote • 12d ago

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Contract

58 - 60

Business Analyst

INSPYR Solutions

Remote • 21d ago

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Contract, Third Party

$55 - $60

Business Analyst

Allied Consultants, Inc.

Remote • 9d ago

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Contract, Third Party

Depends on Experience

Business Analyst - BPM

Allwyn Corporation

Remote • 21d ago

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Full-time

Depends on Experience

Business Analyst - Recruitment & Applicant Tracking

Collaborate Solutions, Inc.

Remote • 2d ago

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Full-time

$50 - $60

Assisted Operations - NOC Technician (Annapolis Junction, MD)

Motion Recruitment Partners, LLC

Remote or Maryland • Today

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Contract

Homeless Services, Request and Operations Manager (Los Angeles Area or REMOTE ROLE)

ICF International, Inc.

Remote or Los Angeles, California • 2d ago

Full-time

USD 89,649.00 - 152,404.00 per year

Field Operations Manager

Motion Recruitment Partners, LLC

Remote or Bellingham, Washington • Today

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Full-time

Engineering Leader, Remote Operations Center (ROC) - Night Shift

GE Vernova

Remote or Schenectady, New York • Today

Full-time

USD 131,700.00 - 219,300.00 per year

Product Manager - Product Operations

Cardinal Integrated Technologies Inc

St. Louis, Missouri • Yesterday

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Contract, Third Party

50 - 60

Systems Analyst, CS Workforce Management

Netflix, Inc.

Remote • Today

Full-time

USD 95,000.00 - 147,000.00 per year

Engineering Leader, Remote Operations Center (ROC) - Day Shift

GE Vernova

Remote or Schenectady, New York • Today

Full-time

USD 131,700.00 - 219,300.00 per year

Data Center Operations Supervisor

Jobot

St. Louis, Missouri • Today

Full-time

USD 200,000.00 - 250,000.00 per year

Network Operations Center (NOC) Technician II

Leidos

Shiloh, Illinois • Today

Full-time

USD 40,300.00 - 72,850.00 per year

Network Operations Center (NOC) Technician IIII

Leidos

Shiloh, Illinois • Today

Full-time

USD 50,700.00 - 91,650.00 per year

Network Operations Center (NOC) Technician III

Leidos

Shiloh, Illinois • Today

Full-time

USD 48,100.00 - 86,950.00 per year

Business Operations Specialist

Kforce Technology Staffing

Clayton, Missouri • Today

Contract

$30 - $48 hourly

Senior Cloud Operations Solution Developer

Bridge Core (BCore)

St. Louis, Missouri • Today

Full-time

USD 138,000.00 - 167,000.00 per year

Senior Systems Engineer (Flight Crew Operations Integrator)

Boeing

Hazelwood, Missouri • Today

Full-time

Compensation information provided in the description

Network Operations Intern

Leidos

Shiloh, Illinois • Today

Full-time

USD 48,100.00 - 86,950.00 per year

Business Analyst I

Motion Recruitment Partners, LLC

Remote or Philadelphia, Pennsylvania • Today

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Contract

Sr. Data Engineer, Payment Operations

Zelis

St. Louis, Missouri • 6d ago

Full-time

USD 127,000.00 - 160,550.00 per year

Senior Systems Engineer (Flight Crew Operations Integrator)

Boeing Company

Hazelwood, Missouri • Today

Full-time

USD 164,900.00 - 223,100.00 per year

Data Center Operations Lead Asset Relocation & Decommissioning

Sunrise Systems, Inc.

Remote • Today

Easy Apply

Contract

45 - 60

Wise Skulls Corp.

Job Details

Skills

Communication
Analytical Skill
Broadband
Business Analysis
Business Analytics
Capacity Management
Dynamics
Development Testing
Conflict Resolution
Field Service Management
Functional Requirements
Management
Leadership
Documentation
Forecasting
Marketing Operations
Presentations
Process Improvement
Stakeholder Engagement
Salesforce.com
Requirements Elicitation
WFM
Software Design
Workforce Management

Summary

Business Analyst – Field Operations / Workforce Management

Introduction

We are seeking an experienced Business Analyst with strong Field Operations and Workforce Management experience to support enterprise field-service applications and operational capabilities. This individual will work directly with business stakeholders and technology teams to discover requirements, analyze business processes, and deliver solutions that improve field operations effectiveness. The ideal candidate will be comfortable working through ambiguous business problems, independently eliciting requirements, and becoming a trusted subject matter expert for the business capabilities they support.

Responsibilities

Partner with business stakeholders to identify business needs, challenges, and opportunities
Independently discover and define requirements from ambiguous or incomplete requests
Facilitate requirements gathering and business process workshops
Document business requirements, functional requirements, workflows, user stories, and process models
Analyze current-state and future-state business processes
Collaborate closely with development, QA, architecture, and operations teams
Support solution design, testing, implementation, and production issue analysis
Identify process improvements and operational efficiencies
Become a subject matter expert for assigned applications and business capabilities
Build strong relationships with stakeholders and serve as a trusted advisor for business initiatives

Requirements

Required Qualifications:

7+ years of Business Analysis experience
Strong experience in Field Operations, Field Service Management, Dispatch, or Workforce Management domains
Proven experience gathering and defining business requirements from stakeholders
Ability to analyze complex business processes and translate them into functional requirements and user stories
Experience leading requirements workshops, stakeholder discussions, and solution reviews
Excellent communication, facilitation, and stakeholder management skills
Strong analytical and problem-solving abilities
Experience working in Agile and/or Waterfall environments
Ability to work effectively with both business and technical teams
Experience presenting solutions and recommendations to leadership stakeholders

Field Operations / WFM Experience Required:

Technician scheduling and dispatch
Appointment booking and appointment lifecycle management
Capacity and quota management
Route optimization and workforce allocation
Mobile workforce enablement
Geofencing and location-based workflows
Demand forecasting and workforce planning
Technician skill and qualification matching
Work order and service request management
Field service execution and technician operations

Preferred Systems Experience:

Salesforce Field Service
Oracle Field Service (OFS / TOA)
ServiceNow Field Service Management
ClickSoftware
IFS Field Service Management
Microsoft Dynamics 365 Field Service
Telecom field workforce management platforms
Custom dispatch, scheduling, appointment, and workforce management systems

Preferred Background

Telecommunications, Cable, Broadband, Utilities, or Field Service industries
Experience supporting technician operations and field workforce management organizations
Strong systems-thinking mindset with the ability to understand application workflows, integrations, and data flows
Previous experience as a Systems Analyst, QA Analyst, or Software Developer is a plus
Experience working with geographically distributed field teams and operational organizations

Important Screening Criteria

Field technician scheduling
Dispatch operations
Appointment management
Route optimization
Capacity planning
Mobile workforce solutions
Field service operations

Key Traits for Success

Intellectual curiosity and a strong questioning mindset
Ability to turn ambiguity into actionable requirements
Strong ownership and accountability
Learning agility and domain adaptability
Excellent communication and stakeholder engagement skills
Confidence working with senior business and technology leadership teams

Target Profile:

Senior Business Analyst with hands-on Field Operations / Workforce Management experience supporting technician scheduling, dispatch, appointment management, route optimization, capacity planning, and mobile workforce solutions within large enterprise environments.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91097138
Position Id: 9098617
Posted 1 day ago

Company Info

About Wise Skulls Corp.

Since 2019, Wise Skulls has been redefining the landscape of contractual staffing by connecting exceptional talent with industry-leading opportunities. Specializing in the IT sector and expanding into diverse industries, we help build impactful careers and high-performing teams.

Our mission is clear: to align the right people with the right roles while fostering long-term success for individuals and organizations alike. By leveraging cutting-edge technology, industry expertise, and a deep understanding of both on-site and remote work dynamics, we provide staffing solutions that go beyond filling positions and create pathways to growth and innovation.

At Wise Skulls, we aspire to set new benchmarks for efficiency and excellence in staffing. Our vision is to become the go-to platform for contractual hiring, empowering professionals to achieve their career aspirations and enabling businesses to thrive with dynamic teams.

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Contact the job poster

Vijay Tade

Recruiter @ Wise Skulls Corp.

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Hybrid in St. Louis, Missouri

•

6d ago

Title:Business Analyst Field Operations / Workforce Management Location:St. Louis, MO (On-site) Duration: 6 months (possibility of extension) Job Description: OverviewWe are seeking an experienced Business Analyst with strong Field Operations and Workforce Management experience to support enterprise field-service applications and operational capabilities. This individual will work directly with business stakeholders and technology teams to discover requirements, analyze business processes, and

Easy Apply

Contract

Depends on Experience