Technology Specialist – Business Analyst (Field Workforce Management)
Job Title: Technology Specialist – Business Analyst
Location: Maryland Heights, MO 63043
Work Arrangement: Onsite/Hybrid as required by client
Contract Duration: 12 Months
Experience: 8–10+ Years
Job Summary
We are seeking an experienced Technology Specialist – Business Analyst with strong expertise in Field Workforce Management (WFM) and field/mobile workforce dispatch solutions. The ideal candidate will have hands-on experience analyzing and supporting workforce management platforms used for technician scheduling, dispatch, route optimization, appointment capacity management, and field-service execution.
This role requires a true field/mobile workforce management background. Experience limited to contact-center/agent scheduling WFM will not be considered.
Required Skills
8–10+ years of experience as a Business Analyst, Technology Specialist, or similar role.
Strong hands-on experience with Field Workforce Management (WFM) solutions.
Experience with field service/dispatch platforms such as:
Strong understanding of technician scheduling and dispatch processes.
Experience with route and dispatch optimization.
Experience with appointment capacity management.
Knowledge of geofenced job execution and mobile field-service processes.
Strong analytical, troubleshooting, and problem-solving skills.
Ability to investigate workforce management issues, identify root causes, and coordinate solutions with technical and business teams.
Key Responsibilities
Field Workforce Management Analysis
Analyze business processes and requirements related to field technician scheduling, dispatch, routing, capacity, and field execution.
Translate business requirements into functional and technical requirements.
WFM Tool Support & Optimization
Work hands-on with field workforce management platforms to investigate issues and identify opportunities for process and system improvements.
Analyze technician schedules, routing, appointment capacity, dispatch rules, and field-service workflows.
Issue Investigation & Stakeholder Collaboration
Investigate complex WFM and field-service issues, perform root-cause analysis, and recommend solutions.
Collaborate with business stakeholders, product teams, developers, and field operations teams to resolve issues and improve system performance.
Preferred Qualifications
Experience working with large-scale field service or utility/telecommunications workforce environments.
Experience with mobile workforce applications and technician workflows.
Experience documenting business requirements, process flows, user stories, and functional specifications.
Strong communication and stakeholder-management skills.
Experience working in Agile/Scrum environments is a plus.
Important Candidate Requirement
Candidates must have Field/Mobile Workforce Management experience.
❌ Do not submit candidates whose WFM experience is limited to contact-center/agent scheduling.
The ideal candidate should have direct experience with field technicians, dispatch, scheduling, routing, appointment capacity, and/or geofenced field-service execution.
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