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We're looking for a Service Desk Lead to support the DFC. This position will be located in Washington DC, and will be onsite. Responsibilities The IT Service Desk Lead supports federal customers by managing Tier 1/Tier 2 service desk operations, maintaining disciplined ITIL 4 practices, and ensuring contract-compliant service delivery across an enterprise IT environment. This role provides oversight of all ITSM functions in ServiceNow, supports government stakeholders during major incidents, an
Full-time
USD 81,850.00 - 120,000.00 per year
