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Job Details

Skills

Desktop Support
Voice-related Issues
Break/Fix
Disaster Recovery
In-person Support
Ticket-based Support

Summary

ONSITE Position in Stamford, CT

Primary Site: 600 Washington Blvd., Stamford, CT
Disaster Recovery Site: 35 Nutmeg Drive, Trumbull, CT

TOP 3 SKILLS

Support for Desktop Win 11
Voice-related issues
General IT guidance

JOB DESCRIPTION

On-site support with dedicated engineers during core hours for Enhanced Desktop Support Users. Services delivered at:

600 Washington Blvd., Stamford, CT (Primary Site)
35 Nutmeg Drive, Trumbull, CT (Disaster Recovery Site)

Walk-up, phone, and email support with no appointment needed.
Full incident resolution related to Local Services.
Replacement/swap of faulty equipment and peripherals using NatWest-owned stock.
General IT guidance and support for user devices.
Management of local consigned hardware stock for break-fix and service requests.
Logging of Incidents or Service Requests on behalf of users when required.
Completion of Service Requests that can be resolved directly on-site.
Implementing small service improvements based on recurring user feedback.
Providing both ticket-based and in-person (“shoulder-tap”) support for Desktop and Voice-related issues.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90806965
Position Id: 9029809
Posted 1 day ago

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

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Yoko Kumagai

Recruiter @ NSD International, Inc.

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Desktop Engineer in Stamford, CT

Skills

Summary

ONSITE Position in Stamford, CT

TOP 3 SKILLS

JOB DESCRIPTION

Dice Job Match Score™

Yoko Kumagai

Similar Jobs

Desktop Engineer in Stamford, CT

Job Details

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Summary

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Dice Job Match Score™

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