Software Guidance & Assistance, Inc., (SGA), is searching for a Talent Operations Specialist for a contract assignment with one of our premier Research and Advisory clients in Stamford, CT, Irving, TX or Fort Myers, FL .
Responsibilities :
The Talent Operations Specialist role will specifically focus on optimizing and refining our recruiting processes and systems, through close partnership with the global TA team, HRIS, HR, and People Analytics. This position focuses on the operational responsibilities associated with satisfying inbound customer service requests, for HR Technology platforms. This role requires attention to detail, execution excellence and a strong customer service orientation.
- Primary accountability for the day-to-day administration and continuous improvement of TA systems and applications to keep workflows clear, consistent and easy to use.
- Provide customer service experience through the monitoring and maintenance of the inbound questions through ServiceNow, with a view to ensuring timeliness, quality of responses and resolutions, exceeding customer expectations around service levels.
- Provide solutions for inbound questions, tracking and driving requests to a timely closure
- Follow up and follow through with end-users to ensure cases/issues are closed to customer satisfaction
- Triage to and follow up with subject matter experts
- Guide end-user support for completing system transactions
- Design and refine processes that improve recruiter and hiring team efficiency while supporting a strong candidate experience
- Serve as a point of contact for end user inquiries (Sourcer, Recruiters, Program Specialists & Managers) and escalate to HRIS or other partners appropriately
- Create and lead Global Talent Acquisition training sessions, related to system and process changes - this includes building training material and guides, facilitating live training sessions, hosting office hours and workshops
- Participate in workstreams for HR-led projects that impact recruiting processes aligning closely with stakeholders and project timelines to keep project on track, well-documented, and aligned with company goals
- Partner with cross-functional teams across People Operations and Talent Acquisition to translate needs into practical solutions
- Explore thoughtful ways to use generative AI to streamline workflows and improve outcomes
Required Skills :
- Experience as a systems administrator in Workday, Beamery, BrightHire or any other HR ERP (implementation experience a plus)
- Strong service orientation with a high sense of ownership and accountability
- Superior interpersonal, written and verbal communication skills
- Proven ability to work independently and as part of a distributed team, taking direction from multiple team members
- Strong analytical, troubleshooting and problem solving abilities, a 'systems' thinker with a process orientation and outstanding attention to detail
- Strong Microsoft Excel skills required
- Strong work ethic and motivated to achieve goals and exceed expectations
- Exceptional time management skills and an ability to handle multiple assignments and meet deadlines
- Ability to work successfully with a global team
Preferred Skills :
- Bachelor's Degree preferred; degrees in HR, Business Information Systems, Management Information Systems, Computer Science, or related field preferred
By applying for a job with SGA, you agree to allow SGA to process your application for this and future opportunities in accordance with our Privacy Policy. Also, to ensure timely processing, you agree to be contacted by our AI recruiter via email, text, or phone. Message frequency varies and data rates may apply, but you can reply STOP to any SMS message to opt-out of texts and may contact SGA at to opt-out of AI communications. The choice not to engage with AI will not adversely impact your consideration for placement. AI is not used to make any hiring determinations.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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