Immediate need for a talented Field Service Technician. This is a 06+months contract opportunity with long-term potential and is located in Sterling Heights, MI(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-29992
Pay Range: $19 - $20/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Provide exceptional customer service while supporting clients and their staff
- Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related printer equipment
- Resolve technical issues efficiently and communicate solutions clearly to customers
- Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements
- Perform light contractor work such as drilling, mounting hardware, and running cabling as needed
- Train employees for proper use of supported systems and equipment
- Diagnose and repair product failures; order and replace parts as needed
- Recommend appropriate products, services, or solutions based on customer needs
- Apply working knowledge of operations and backend workflows to ensure seamless technology integration
- Follow established procedures and guidelines while working with minimal supervision
- Report to a Team Lead and/or Field Services Manager
Key Requirements and Technology Experience:
- Strong customer service and communication skills, with the ability to remain calm under pressure
- Experience troubleshooting and repairing POS or computer hardware systems preferred
- Basic understanding of networking concepts and restaurant technology environments
- Ability to perform light physical/contractor tasks (drilling, mounting, etc.)
- Willingness to work evenings and participate in an on-call rotation as needed
- Reliable transportation for travel between customer locations
- Completion of account specific training and network cable termination training
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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