Requisition ID: 20510
Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.
Why Work at SRPAt SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That's why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.
SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:
- Pension Plan (at no cost to the employee)
- 401(k) plan with employer matching
- Available your first day: Medical, vision, dental, and life insurance
- Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
- Parental leave (up to 4 weeks) and adoption assistance
- Wellness programs (including access to a recreation and fitness facility)
- Short and long-term disability plans
- Tuition assistance for both undergraduate and graduate programs
- 10 Employee Resource Groups for career development, community service, and networking
SummaryThe Business Application Manager for Supply and Trading Support leads an embedded IT support team responsible for the applications, tools, and business processes that support SRP's Supply and Trading organization. This position oversees custom application developer and data engineer roles, as well as operational support, project delivery, stakeholder engagement, and service reliability, including 24x7 request and incident management. The manager is responsible for aligning application support and data capabilities with business priorities, technology roadmap objectives, customer service expectations, and applicable IT, cybersecurity, information management, and regulatory requirements. This role also evaluates technology operations, products, and services to improve business outcomes and support effective end-user service delivery.
What You'll Do- Manages the Supply and Trading Applications Team, including daily operations, workload balancing, work direction, hiring, training, performance feedback, employee development, and inclusive team engagement.
- Leads operational planning for supported applications, including innovation, project planning, demand management, work prioritization, resource allocation, and continuous improvement.
- Partners with business stakeholders, ITS staff, and business users to identify priorities, define business and system requirements, establish delivery schedules, resolve issues, and support application implementations, upgrades, enhancements, and technology improvements.
- Coordinates staff responsible for designing, developing, testing, debugging, implementing, and supporting software applications in accordance with specifications, business needs, and customer service expectations.
- Provides 24x7 request and incident management support based on service level agreement benchmarks, customer service best practices, and application reliability needs.
- Manages IT service delivery, service level performance, stakeholder and leadership communication, project status reporting, issue escalation, and performance improvement actions.
- Ensures supported systems comply with regulatory, cybersecurity, procurement, information management, and corporate audit requirements, including audit discovery, response, remediation, and risk mitigation.
- Develops and maintains Disaster Recovery and Business Process Continuity documentation and works with the Business Area Representative to maintain the Supply, Trading, and Fuels technology roadmap.
EducationA bachelor's degree relevant to the assignment from an accredited institution is preferred.
ExperienceMinimum 7 years of relevant experience required. In lieu of a degree, 11 years of relevant experience or an equivalent combination of education and experience totaling 11 years may be considered.
Additional Requirements and Qualifications- Experience leading teams and software application support functions, including employee development, work prioritization, stakeholder service delivery, and project management to assess needs, allocate resources, achieve objectives, and resolve issues.
- Strong understanding of SDLC, ITIL practices, technical functions within a digital environment, and how embedded IT teams support organizational goals.
- Excellent written, verbal, presentation, organizational, time management, teamwork, and negotiation skills, with the ability to communicate technical information clearly to technical and non-technical audiences.
- Ability to deliver technical solutions that address business needs and support technology roadmap strategy, project direction, and IT planning.
- Ability to evaluate business needs, IT trends, audit requirements, and operational risks to recommend changes to standards, strategy, and support processes.
- Ability to develop and maintain relationships with business stakeholders and organizational partners.
Hybrid WorkplaceSRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.
Drug/Alcohol Policy Statement To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.
Equal Opportunity Employer Statement Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.
Work AuthorizationAll candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.
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