Salary: $94,620.00 - $124,128.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2026-07768
Department: Dept. of Licensing
Division: Information Services
Opening Date: 09/25/2026
Closing Date: 10/11/2026 11:59 PM Pacific
DescriptionWe are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | EquityAt the
Department of Licensing (DOL) we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
We have a fantastic opportunity for a Senior IT Business Analyst Supervisor for our Business and Enterprise Technology Solutions Team!We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers' ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services.
Are you a Business Analyst that wants to motivate and support multiple teams through your leadership, training, and planning while making a difference in Washington state? If so, read on! Duties As the IT Business Analyst Supervisor, you will lead a team of 5 customer focused Business Analysts working with internal partners to identify and define technical solution needs. This team provides analysis for diverse set of applications and projects from maintenance and operations of existing applications to implementation of state-wide initiatives within DOL, to identifying and implementing new applications or technical solutions. In addition to leading the team, you will also use your advanced business analysis skills to perform elicitation, validation, and verification of requirements. You will also be working with vendors, developers, and quality assurance staff to translate stakeholder needs into system improvements.
Some of what you will do:- Build the business analyst team including development of processes and approaches, while balancing differences between customer and system needs.
- Plan, assign and monitor workload of staff to include setting and tracking due dates, deliverables, and commitments to customers in Azure DevOps.
- Monitor quality, performance and productivity of staff and provide training, expertise, and assistance.
- Participate in Business and Enterprise Technology Solutions Team leadership group to coordinate activities within the team.
- Collaborate with leadership, product owners, and experts in other teams and vendors to prioritize, plan, develop and coordinate solutions.
- Independently review existing or emerging technologies as possible solutions to address highly complex business challenges and evolving business needs.
- Create functional specifications for the technology team.
QualificationsWhat you will bring:- Eleven (11) years of combined professional experience and relevant education in one (1) or more of the following IT disciplines: consulting, analyzing, designing, programming, architecting or maintaining computer software applications.
OR- Five (5) years of information technology experience, including three (3) years of performing at least one (1) of the following business analysis (lifecycle) functions:
- Business process analysis.
- Requirements elicitation, tracking and documentation.
- Performing usability, development of use cases, user stories, user acceptance criteria, design documents and training materials.
- Critical analysis of complex systems and business processes, functions, inputs and outputs, environments and visually documenting those processes.
- Evaluate and assess current/future state to identify functional impacts and mitigate those risks.
- Performing user acceptance testing.
- Implementation and post implementation activities.
- Act as a liaison between business and technical staff through the entire development lifecycle.
- Proven experience implementing, designing, or testing business applications, systems, and COTS solutions.
- The ability to:
- Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
- Promote and support a respectful, equitable, and inclusive workplace for all employees.
- Promote and support respectful, equitable, and inclusive delivery of services to customers.
- Take action to learn and grow.
- Take action to meet the needs of others.
Experience may be obtained concurrently.
Up to five (5) years of relevant education (Computer Science or closely related field) may substitute year for year for experience.Associates degree = 2 years | Bachelor's degree = 4 years | Master's degree = 5 years
What may set you apart:- Certification of Competency in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP).
- Bachelor or Master Degree of any subject with a preference toward information technology focuses.
Additional Requirements of Employment:- Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
- This position, while hybrid, will require you to work in person at our Olympia area offices multiple times a month or as business needs arise.
- This position is not eligible for any work visa support at this time.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, take steps to ensure that people with disabilities are provided reasonable accommodations.
For information about this position, available accommodations or the interview process, contact Supplemental InformationCome join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!How to Apply:- Select the Apply button at the top of this job announcement.
A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our award-winning diverse and inclusive organization.
A paycheck is just part of a total compensation package. We offer some of the nation'sbest
benefits.We value diverse perspectives and life experiences.We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference NoticeTo take advantage of your
veteran / military spouse preference please attach documentation of eligibility to your application.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at or may email Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at .
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit .
More than Just a Paycheck!Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance BenefitsEmployees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred CompensationState Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social SecurityAll state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan ForgivenessIf you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for
exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military LeaveWashington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional LeaveLeave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future. Can you meet this requirement?
02
This position will require you to work in-office multiple times a month from our Olympia, WA office and for your initial week of training. Can you meet this requirement?
03
In this role, you will have the privilege to serve a diverse group of teammates, customers, and partners. How would you use your understanding of cultural differences to create an inclusive environment where everyone feels valued and has the opportunity to succeed?
04
How many years of experience do you have in consulting, analyzing, designing, programming, architecting, or maintaining computer software applications?
- I have less than 6 years of this type of experience.
- I have 6 years of this experience.
- I have 7 years of this experience.
- I have 8 years of this experience.
- I have 9 years of this experience.
- I have 10 years of this experience.
- I have 11 or more years of this experience.
05
Which of the following best describes your highest level of relevant education?
- 1 year of college (30 semester or 45 quarter credits)
- Associate degree OR 2 years of college (60 semester or 90 quarter credits)
- 3 years of college (90 semester/135 quarter credits)
- Bachelor's Degree
- Master's degree or higher
- None of these apply
06
Do you have five (5) years of direct experience in performing business analysis (lifecycle) functions?
07
For the question above, which areas below do you have three (3) years of experience?Please select all that apply.
- Business process analysis.
- Requirements elicitation, tracking, and documentation.
- Performing usability, development of use cases, user stories, user acceptance criteria, design documents, and training materials.
- Critical analysis of complex systems and business processes, functions, inputs and outputs, environments and visually documenting those processes.
- Evaluate and assess current/future state to identify functional impacts and mitigate those risks.
- Performing user acceptance testing.
- implementation and post-implementation activities.
- Act as a liaison between business and technical staff through the entire development lifecycle.
- None of these apply.
08
Do you have experience implementing, designing, or testing business applications, systems, and COTS solutions?
09
Do you have the ability to do the following?Please select all that apply
- Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
- Promote and support a respectful, equitable, and inclusive workplace for all employees.
- Promote and support respectful, equitable, and inclusive delivery of services to customers.
- Take action to learn and grow.
- Take action to meet the needs of others.
- None of these apply.
10
Do you have the following?Please select all that apply.
- Certification of Competency in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP).
- Bachelor or Master Degree of any subject with a preference toward information technology focuses.
- None of these apply.
11
Our business analysts work within an AGILE environment alongside a number of other teams to successfully meet our employees' IT needs. Please describe your experience in a similar environment.We value detailed personal experience when evaluating your response.
12
Where did you learn of this vacancy?
- Word of mouth
- Handshake
- LinkedIn
- DOL jobs pages
- BRG Notification
- careers.wa.gov
- Other
13
If you answered "other" to the preceding question, please indicate where you learned of the vacancy in the space below.
14
I understand to be considered for this position I must fully answer all supplemental questions, fully complete my application, and attach a current cover letter.
Required Question
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