We are looking for Senior Cloud Support Engineer for our client in Toronto, ON
Job Title: Senior Cloud Support Engineer
Job Location: Toronto, ON
Job Type: Contract
Job Overview:
Requirement/Must Have:
- Strong cloud certifications such as Microsoft Azure, AWS, and/or Google Cloud.
- 5+ years of experience in Cloud Support, Production Support, or Site Reliability Operations.
- Hands-on experience with Dynatrace, Zabbix, Azure Monitor, Log Analytics, and enterprise monitoring tools.
- Experience supporting cloud-hosted applications and infrastructure in Azure, AWS, and Google Cloud Platform.
- Strong incident management, major incident response, problem management, and root cause analysis skills.
- Experience supporting Kubernetes-based applications and containerized workloads.
- Ability to analyze application logs, metrics, alerts, dashboards, and system health indicators.
- Experience working in 24x7 production environments with SLA-driven support models.
- Strong troubleshooting skills for APIs, distributed systems, and enterprise SaaS platforms.
- Experience with ServiceNow, Jira, Confluence, runbooks, and operational documentation.
Responsibilities:
- Monitor cloud infrastructure, applications, and services using enterprise observability platforms.
- Provide L2/L3 support and resolve complex production incidents.
- Perform root cause analysis and coordinate corrective actions with engineering teams.
- Support Kubernetes environments, application deployments, and service availability activities.
- Analyze application, infrastructure, and database performance issues.
- Manage incident communications and ensure timely service restoration.
- Develop and maintain operational runbooks, SOPs, and knowledge articles.
- Collaborate with cloud, infrastructure, development, and product teams to improve operational excellence.
Nice to Have:
- Strong SQL skills including data analysis, database troubleshooting, and production data fixes.
- Linux administration and troubleshooting experience.
- Experience with MySQL and PostgreSQL.
- Experience with LDAP, access management, and infrastructure provisioning.
- Exposure to Splunk and other observability platforms.
- Cloud marketplace, SaaS commerce, or enterprise application support experience.
- Release validation, change management, and deployment support experience.
Skills:
- Multi-Cloud (Azure/AWS/Google Cloud Platform).
- Cloud Production Support.
- Kubernetes.
- Dynatrace.
- Zabbix.
- Azure Monitor.
- Log Analytics.
- Incident Management.
- Monitoring & Observability.
- L2/L3 Support.
- SQL.
- Linux.
- ServiceNow/Jira.
Qualification And Education:
- Multi-cloud certifications.
- Production support expertise.
- Monitoring and observability experience.
- Kubernetes knowledge.
- SQL capabilities.
- Strong customer-focused troubleshooting skills.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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