About ITC Infotech:
ITC Infotech is a wholly owned subsidiary of ITC Limited, one of India's foremost private sector companies and a diversified conglomerate. The ITC Group, with a market capitalization of $65 billion, is globally recognized as a leader in sustainability. The group's vision is to achieve world-class performance and create growing value for both the Indian economy and its stakeholders. This vision is supported by core values such as Trusteeship, where professional managers hold the company in "trust" for its stakeholders; a strong Customer Focus; Respect for People; a commitment to Excellence; a pursuit of Innovation; and a strong Nation Orientation.
ITC Infotech's business philosophy is that business is at the center and technology is an enabler, as reflected in its tagline, "Business-friendly Solutions." The company offers a wide range of services and solutions across key business areas, including CIO Services (Automation, Digital Workplace, ERP), Digital Experience (Experience Transformation), and Product 4.0 (Product Lifecycle Management, Digital Manufacturing). In the last seven years, ITC Infotech has successfully doubled its revenue from $250 million to $500 million+ annually, with its EBIT improving from 8% to over 18%.
With this strong growth momentum, ITC Infotech is now embarking on its next journey, known as 'Next Orbit,' with the ambitious goal of reaching $1 billion in annual revenue within the next four years. The Americas region is a critical part of this charter and is expected to increase its contribution to total revenue from the current 35% to a range of 40% to 50%. Manufacturing is a key vertical for the group and ITC Infotech with BFSI, Retail, CPG, Travel, Transportation & Hospitality being others.
Job description:
Role Summary:
The Technical Program Manager is the strategic and technical lead responsible for orchestrating the transition of Global Hotel Chain portfolio of 140+ luxury properties from legacy on-premises OPERA v5.6 PMS and ORS platforms to OPERA Cloud and OPERA Cloud Central (OCC).
This role requires a highly autonomous, execution-focused leader who does not wait for established Standard Operating Procedures (SOPs) or Methods of Procedure (MOPs). The selected candidate will be the primary author of these procedures, designing the exact migration of blueprints and operational workflows required to independently resolve complex customer challenges.
Operating under a high-velocity, capacity-based delivery model, this leader serves as the primary liaison between the Customer Corporate Team, Oracle Consulting, and the ITCI technical execution teams. The ideal candidate brings an exceptional blend of enterprise hospitality technology delivery experience, deep hands-on expertise in the OPERA Cloud ecosystem, and a strong background in automated data migration and standardization pipelines.
Key Responsibilities
1. Strategic Program Delivery & SOP/MOP Authorship
- Act as the primary author and custodian of all (MOPs) and (SOPs) required for the global OPERA Cloud migration and data transition.
- Work with complete independence to establish project baselines, resolve technical roadblocks, and ensure all property-level configurations align with Customer corporate requirements.
- Direct the technical execution of SOW deliverables across all 140+ properties, ensuring that interim mapping, data cleansing, and template generation meet stringent project milestones.
- Collaborate with Oracle Consulting to ensure all generated output templates conform perfectly to the structural import schemas required by the Oracle Migration Accelerator.
2. Automated Pipeline & Data Standardization Governance
- Direct the programmatic extraction, translation, and validation of legacy property-level PMS configuration codes into centralized OCC "Golden Codes."
- Govern the development and accuracy of the Phase 1 Automated Interim Mapping Tables (OXI vs. OCC), ensuring standard matching logic (Exact Match, Partial Match, and Retire rules) is applied programmatically.
- Oversee the centralized Profile Cleansing & Normalization Engine to programmatically merge duplicate profiles, eliminate database redundancies, and export a clean B2B/Guest profile database from ORS.
- Lead the mapping logic for the Centralized Rate Code Migration Phase, transitioning legacy local property rates into centralized OCC Chain-Level Rate Structures with localized property "rate subscription" rules.
3. Opportunity Identification & Scope Expansion
- Proactively analyze the Customer OPERA ecosystem to find manual bottlenecks, configuration gaps, and operational friction points.
- Develop optimization strategies and coordinate closely with the Offshore Delivery Manager (DM) to propose new automated solutions, securing additional work orders and expanding ITCI's service footprint.
- Demonstrate to the customer how ITCI's custom automation tools can be adapted to support ongoing Business-As-Usual (BAU) operational standardization post-migration.
4. Execution Quality & Risk Mitigation
- Establish strict validation and approval workflows to secure formal Customer Seasons corporate sign-off on the automated recommendation sheets before single-clicking exports.
- Perform risk analysis on legacy database health (OPERA v5.6 schemas) to prevent database extraction failures, rate configuration bloat, or reservation delivery gaps.
- Ensure zero booking loss during migrations by verifying that all future arrivals, future reservations, and routing instructions are translated accurately into Oracle Accelerator templates.
5. Team Leadership & Resource Orchestration
- Drive delivery velocity by managing the daily tasks, sprint boards, and code deployments of the offshore specialists.
- Identify immediate skill gaps as delivery stages pivot (e.g., from complex SQL database extractions to functional UAT validation) and coordinate with the DM to dynamically onboard or replace specialists as work requirements shift.
Professional Experience & Qualifications
- SOP/MOP Authorship: Proven ability to design, document, and implement Methods of Procedure (MOPs) and Standard Operating Procedures (SOPs) from scratch in a complex system environment.
- Autonomous Execution: Demonstrated track record of working with high independence, managing corporate customer expectations, and driving delivery schedules with minimal supervision.
- Industry Experience: 15+ years of progressive leadership experience in hospitality information systems, enterprise PMS deployments, and large-scale IT program management.
- OPERA PMS Expertise: 15+ years of deep, hands-on functional and technical experience across Oracle Hospitality OPERA v5.6 (PMS/ORS) and OPERA Cloud / OPERA Cloud Central (OCC). Must have led at least one major multi-property cloud migration.
- Data Migration & Integration: Strong familiarity with relational databases (Oracle, SQL), data mapping schemas, and the Oracle Hospitality Integration Platform (OHIP).
- Executive Communication: Exceptional verbal and written communication skills. Proven track record of translating complex technical database challenges into highly structured, actionable options for corporate directors and VP-level hotel stakeholders.
Education
- Bachelor s or Master of Engineering, or related fields.
ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.
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