Job Details

Skills

Printers
Network
Presentations
Application Support
Laptop
Multimedia
Collaboration
Legal
Filing
Microsoft Windows
Microsoft Office
Microsoft SharePoint
Adobe Acrobat
Microsoft Visio
Computer Hardware
Audiovisual
AV
Videoconferencing
Document Management
Incident Management
Soft Skills
Customer Service
Communication
Analytical Skill
Problem Solving
Conflict Resolution
Management
Technical Support
Business Operations
Issue Resolution

Printers
Network
Presentations
Application Support
Laptop
Multimedia
Collaboration
Legal
Filing
Microsoft Windows
Microsoft Office
Microsoft SharePoint
Adobe Acrobat
Microsoft Visio
Computer Hardware
Audiovisual
AV
Videoconferencing
Document Management
Incident Management
Soft Skills
Customer Service
Communication
Analytical Skill
Problem Solving
Conflict Resolution
Management
Technical Support
Business Operations
Issue Resolution

Summary

Application Support Specialist

Job Type: Contract

Work Location: Onsite (5 Days/Week)

Experience: 1-3 Years

Duration: Long-Term Contract (1-3 Years)

Job Summary

We are seeking an Application Support Specialist to provide onsite technical support in a fast-paced enterprise environment. The ideal candidate will troubleshoot desktop hardware, business applications, audio-visual systems, and end-user technical issues while delivering outstanding customer service. This role requires strong problem-solving skills, the ability to quickly learn new applications, and confidence in supporting live operational environments.

Key Responsibilities

Provide first-level support for desktops, laptops, printers, peripherals, and business applications.
Troubleshoot hardware, software, network connectivity, and user account issues.
Support audio-visual, video conferencing, and presentation technologies during live meetings.
Assist users with specialized business applications and document management systems.
Resolve Microsoft Office and desktop application issues.
Install, configure, and maintain desktop hardware, software, and peripheral devices.
Escalate complex technical issues and track them through resolution.
Document incidents, troubleshooting steps, and technical procedures.
Collaborate with IT teams to ensure timely issue resolution and system availability.
Deliver excellent customer service while supporting business-critical technology.

Required Qualifications

1-3 years of desktop or application support experience in an enterprise environment.
Experience supporting Windows desktop and laptop systems.
Strong knowledge of Microsoft Office Suite and common desktop applications.
Experience supporting audio-visual equipment, video conferencing, or multimedia technologies.
Familiarity with document management systems and collaboration platforms.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to manage multiple support requests in a fast-paced environment.
Ability to work independently and as part of a collaborative support team.

Preferred Qualifications

Experience supporting legal, government, or highly regulated environments.
Experience with Zoom or other virtual meeting platforms.
Knowledge of document management or electronic filing systems.
Experience with Microsoft SharePoint, Adobe Acrobat, and Microsoft Visio.
Familiarity with audio/video recording or AV technologies.

Required Technical Skills

Windows Desktop Support
Microsoft Office Suite
SharePoint
Adobe Acrobat
Microsoft Visio
Zoom
Desktop Hardware & Peripheral Support
Audio-Visual (AV) Equipment
Video Conferencing Technologies
Document Management Systems
Incident Management & Troubleshooting
End User Support

Soft Skills

Excellent customer service and interpersonal skills
Strong communication skills
Analytical thinking and problem-solving abilities
Ability to learn new technologies quickly
Strong organizational and time management skills
Ability to perform effectively under pressure in live operational environments

Additional Requirements

Must be available to work onsite five days per week.
Comfortable providing technical support during live meetings or business operations where immediate issue resolution is essential.
Must successfully complete a background check prior to employment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90970922
Position Id: SYS - 4836-4053-1784212085
Posted 11 minutes ago

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Application Support Specialist

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Application Support Specialist

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Required Qualifications

Preferred Qualifications

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