Application Support Specialist

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OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today!

Job Overview

The Application Support Specialist will provide onsite technical support for court staff, judges, and courtroom operations. The role is responsible for troubleshooting desktop, software, application, and audio-visual issues while ensuring smooth day-to-day court proceedings.

Key Responsibilities

• Provide onsite technical support to court employees, judges, and judicial staff.
• Troubleshoot and resolve hardware, software, application, and connectivity issues.
• Support courtroom audio-visual, recording, and broadcasting systems during live court proceedings.
• Assist users with application functionality, troubleshooting, and general technical inquiries.
• Learn and support court-specific technologies, including MiFILE and other judicial systems.
• Diagnose and resolve issues related to PCs, peripherals, conferencing tools, and document management systems.
• Escalate complex technical issues to the County IT team as needed.
• Deliver excellent customer service to court staff and the public.
• Ensure courtroom and business technology systems remain operational.

Required Skills & Experience

• Experience in Desktop Support, Application Support, or End-User Technical Support.
• Strong troubleshooting skills in Windows PCs, software applications, and peripherals.
• Experience supporting Microsoft Windows and Microsoft Office Suite environments.
• Knowledge of audio-visual technologies and conference room/courtroom support.
• Excellent communication and customer service skills.
• Ability to work effectively in a fast-paced onsite environment.
• Ability to quickly learn new applications and business systems.

Preferred Skills

• Experience with courtroom AV and recording systems (e.g., JAVS, BIS).
• Experience supporting Zoom and hybrid meeting technologies.
• Familiarity with Court MiFILE or other document management systems.
• Experience with: Adobe Acrobat, Microsoft Visio, SharePoint, Document Management Systems (DMS)
  
  By submitting your application, you acknowledge that recruiting technologies, including AI-assisted tools, may be used to support candidate evaluation, sourcing, matching, and communications. OpTech  is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.