• Manufacturing & Enterprise Applications
• Own delivery and support of Manufacturing and Enterprise Applications.
• Ensure availability, performance, reliability, and SLA compliance.
• Technical Operations & Service Management
• Lead Incident, Problem, Change, Release, and Service Management.
• Manage global L1/L2/L3 support and cross-functional technical teams.
• Platform Integration & Transformation
• Collaborate across Cloud, Infrastructure, Security, Network, ERP/SAP, and vendors.
• Drive automation, AI/GenAI, observability, and modernization initiatives.
• Transition, Business & Client Leadership
• Lead application transitions, operational readiness, and hypercare.
• Partner with manufacturing, engineering, supply chain, and IT stakeholders to drive business outcomes..
• Bachelors degree in Computer Science, Information Systems, Engineering, Manufacturing Technology, or a related discipline is required.
• 15 or more years of progressive experience in application engineering, application services, managed services, IT delivery, or related enterprise technology roles.
• Extensive experience supporting manufacturing and enterprise applications in complex, multi-site environments.
• Demonstrated ability to lead global technical support, service improvement, transition, and transformation initiatives.
• Strong understanding of IT service management practices, including incident, problem, change, release, configuration, knowledge, and service-level management.
• Proven expertise in application architecture, integration patterns, interfaces, databases, middleware, APIs, infrastructure dependencies, cloud services, and production support.
• Experience with monitoring, observability, automation, performance engineering, high availability, backup, disaster recovery, and security controls.
• Ability to analyze complex technical and operational problems, establish root cause, evaluate options, and drive durable solutions.
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