Position:  Director of Product, Healthcare Technology

Location:  Tulsa, OK

Schedule:  M-F, 8-5 (hybrid, M/F WFH)

The Director of Product will provide strategic and operational leadership for product management across the organization’s core health plan capabilities. This leader will establish a scalable product management framework, develop and mentor Product Owners, and ensure technology investments are aligned with measurable business, member, provider, regulatory, and operational outcomes.

The ideal candidate brings significant healthcare payer/health plan product experience, understands core payer administration functions, and has the leadership skills necessary to help an organization evolve from traditional project delivery toward a mature, outcome-oriented product model.

Primary Responsibilities

• Lead and develop the organization’s Product Owner community, establishing common product management practices, standards, governance, and expectations across multiple business value streams.
• Provide senior-level product leadership that connects business strategy, member and provider needs, regulatory obligations, and technology execution.
• Establish and mature product operating practices, including product discovery, backlog ownership, prioritization, roadmap development, decision rights, and outcome measurement.
• Guide the organization’s transition from a project-centric delivery model to a sustainable product-oriented operating model.
• Coach, mentor, and develop Product Owners, strengthening their capabilities in discovery, prioritization, stakeholder management, roadmap development, and outcome-based decision-making.
• Provide strategic direction and prioritization across critical health plan capabilities, including:
  • Eligibility
  • Enrollment
  • Claims
  • Care Management
  • HEDIS
  • CMS regulatory requirements
  • Other core payer administrative functions
• Establish accountability for product roadmaps, delivery commitments, and strategic priorities. Identify risks early, communicate proactively, resolve obstacles, and ensure commitments are completed.
• Partner with Data Engineering, Enterprise Architecture, and business stakeholders to treat data as a strategic product capability. Help develop data products, improve data quality, and connect analytics capabilities to measurable business outcomes.
• Support the organization’s broader data and AI strategy by identifying opportunities to incorporate analytics, artificial intelligence, and generative AI into products and delivery processes.
• Reinforce effective Agile practices across product teams, including sprint planning, ceremonies, backlog refinement, and clear definitions of Ready and Done.
• Provide executives and senior IT/business leaders with clear visibility into portfolio performance, roadmap status, delivery risks, priorities, tradeoffs, and Product Owner development.
• Work directly with product teams and their artifacts rather than operating solely at a strategic or governance level.
• Perform additional responsibilities and special projects as assigned.

Required Qualifications

• Demonstrated success in a mature or developing product management environment, with responsibility for product outcomes, roadmaps, prioritization, discovery, and strategic decision-making.
• Significant experience in healthcare payer or health plan product management.
• Experience working with core payer administrative platforms such as QNXT, Amisys, or a comparable health plan system.
• Strong understanding of health plan operations, including eligibility, enrollment, claims, care management, HEDIS, CMS requirements, and value-based care.
• Proven ability to build, coach, and develop Product Owners or product management professionals while establishing consistent practices across multiple teams.
• Strong executive presence and business acumen, with the ability to influence senior business and technology stakeholders and translate strategy into actionable product priorities.
• Understanding of data-as-a-product principles, including data product development, data quality ownership/governance, and connecting analytics to business objectives.
• Ability to effectively manage competing priorities in a deadline-intensive healthcare environment involving regulatory requirements, HEDIS cycles, eligibility processing, and other fixed operational timelines.
• Demonstrated accountability for driving initiatives and commitments through completion while maintaining proactive stakeholder communication.
• Comfortable working hands-on with product discovery, roadmaps, backlogs, epics, stories, and prioritization artifacts.
• Strong working knowledge of Jira, including backlog organization, epic/story relationships, workflows, reporting, and product delivery metrics.
• Working knowledge of Microsoft Azure and Azure DevOps.
• Demonstrated ability to evaluate and apply AI and generative AI technologies to product management, data, analytics, and software delivery workflows.
• Successful completion of required Health Care Sanctions background screening.

Education & Professional Experience

• Bachelor’s degree in Business, Health Administration, Information Systems, Computer Science, or a related discipline; equivalent professional experience may be considered.
• 8+ years of product management experience, including at least 3 years leading product managers, Product Owners, or comparable product professionals.
• Direct experience managing products within a healthcare payer/health plan environment is required.
• Experience working with a payer core administrative platform such as QNXT, Amisys, or an equivalent system is required.
• Experience helping an organization move from project-based delivery to a product-centric operating model is strongly preferred.
• Experience with value-based care, risk adjustment, Medicare, Medicaid, or related health plan programs is preferred.
• Experience with Agile delivery at scale, including SAFe or a comparable framework, sprint ceremonies, backlog refinement, and Definition of Ready/Definition of Done, is preferred.