Support Technician/Engineer

Support Technician/Engineer (MSP)
Location:  Tulsa, OK
Onsite:  Yes
Schedule:  M-F, 8-5 (some on-call)
Salary:  $80,000 - $85,000

Job Purpose

The Support Technician/Engineer will directly report to the CEO/CIO and collaborate closely with cross-functional teams, including the service desk, to ensure seamless operations and alignment with organizational objectives.

Job Duties / Responsibilities:

· Meet goals as established by the CIO/CEO.

· Responsible for the architectural design, development, and deployment of client’s systems.

· Designs system solutions based on user/client needs, cost and required integration with existing applications, systems, or platforms.

· Complete projects and on-time and on-budget, use proper record-keeping techniques through ticketing system to log cause of project skew (scope-creep, client, knowledge base, etc.)

· Establishes, implements, and documents the technology integration or migration strategies.

· Supervises Engineering and Help Desk teams within the organization

· Attend required company and departmental meetings.

· Maintain all necessary reports as required by the CIO. (Asset, vulnerability, KPIs, etc.)

· Provide technical support for clients and staff as needed through escalation.

· Assist Sales with project bids, providing realistic data to ensure successful bidding.

· Maintain a quality of service that meets or exceeds company standards.

· Maintain client systems to company standards. Reporting EOL machines to Sales in a timely manner.

· Provide suggestions to CIO/CEO on improvements to operating procedures and policies.

· Maintain departmental procedures and policies in accordance with client's quality, moral and excellence standards.

· Train and educate clients’ staff as needed.

· Work autonomously and within a group.

· Perform other duties as assigned.

Competencies

· Microsoft 365 Administration (Intune, Exchange, Compliance, Security, etc.)

· Active Directory and other server roles (NPS, RDSH, RDGateway, etc.)

· Cybersecurity Fundamentals

· Project Management

· Problem Solving / Analysis

· Leadership & Team Management

· Strong Written & Oral Skills

· Strong Organizational Skills

· Attention to Detail

· Time Management

· Mentoring

Desirable Skills & Experience

· Connectwise Manage

· NinjaOne RMM

· Knowledge Base Systems (ITGlue, Hudu)

· Privileged Access Management

· MFA

· EDR/XDR/MDR/SOAR

· Zero-Trust

· Regulatory Compliance

· CMMC (RP is a plus)

Education/Experience

1. High School Diploma

2. At least 2 years in-field experience.

3. Knowledge and experience with Microsoft Windows operating systems and common roles and features.

4. Windows Server setup & management experience, Networking.

5. Preferred 3 years in-field experience working as part of a team or management to resolve infrastructure needs (networking, server, waps, etc).

6. Linux server administration. Shell/Bash, and basic setup/security preferred, but not required. Willingness to learn necessary Linux skills.

Certificates, Licenses, Registrations

Server+, CCNA, MCSA, MCSE, Azure, AWS, CMMC Certifications are Preferred

TULIT