We are looking for Specialist - Expert for our client in Tyner, NC
Job Title: Specialist - Expert
Job Location: Tyner, NC
Job Type: Contract
Job Overview:
Pay Range: $40.00hr - $45.00hr
Requirement/Must Have:
- Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
- Experience installing and imaging new computers and loading of appropriate software for customers.
- Experience installing local and network printers and other peripherals and configuration of same.
- Experience migrating data and user profiles.
- Experience documenting process and procedures related to technical field support activities.
- Demonstrates knowledge and a working experience with ServiceNow call tracking system.
- Comfortable with traveling for the role.
- Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
- Ability to lead team efforts and assess and integrate the skills and strengths of individuals for project and organizational success.
- Knowledge of IT security policies and security issues affecting systems and technology.
- Ability to implement requirements of the IT Security Office and protect data from unauthorized access, alteration, destruction, or usage.
Responsibilities:
- Evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
- Promote positive customer relationships and mentor others to ensure client satisfaction and organizational success.
- Take ownership of customer problems and work with a sense of urgency to resolve incidents and problems.
- Communicate status of progress to the customer and provide updates using call tracking systems.
- Serve as a technical resource for other technicians to help solve complex problems.
- Install and image new computers and load appropriate software for customers.
- Deploy new business applications as needed.
- Install local and network printers and other peripherals and configuration of same.
- Manage user data and migration of profiles as computers are replaced.
- Stay abreast of current technology, identify emerging trends, and research technical solutions to solve current and future problems.
- Work with Data Center Operations regarding user file server data storage, network reservations, data restores, and various account creations (AD, email, NCID, CITRIX, etc.).
- Collaborate with application development teams to identify application issues at the customer level and provide technical detail.
- Work with network infrastructure teams to identify network issues and provide technical detail to assist in hardware resolutions.
- Provide status on project work to management.
- Create and maintain documentation of processes and procedures for all responsible areas.
- Review all documentation annually in accordance with Operational Level Agreements and Service Level Agreements.
Skills:
- Computer Hardware.
- Software Installation.
- Imaging.
- Networking Protocols.
- Peripherals.
- ServiceNow.
- Data Migration.
- User Profiles.
- Technical Documentation.
- Project Management.
- Active Directory.
- Citrix.
Qualification And Education:
- Significant technical knowledge in computer hardware and software components.
- Ability to communicate effectively with stakeholders.
- Strong verbal and written communication skills.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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