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West Virginia
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Today
Job Description We are seeking a Business Systems Analyst with experience in contact center and digital engagement platforms, specifically AWS Connect, Genesys Cloud CX, and chat-based customer service solutions. The ideal candidate will lead discovery and analysis activities related to chat migrations, intent mapping, routing requirements, and customer journey documentation while serving as a bridge between business and technical teams. \\n Key Responsibilities \\n Document current-state chat
Full-time