Genesys Cloud Architect

Job Description We are seeking a Business Systems Analyst with experience in contact center and digital engagement platforms, specifically AWS Connect, Genesys Cloud CX, and chat-based customer service solutions. The ideal candidate will lead discovery and analysis activities related to chat migrations, intent mapping, routing requirements, and customer journey documentation while serving as a bridge between business and technical teams. \\n Key Responsibilities \\n Document current-state chat

Job Description Role- Senior Genesys Call Flow Developer \\n Location - Remote \\n \\n Your Future Duties and Responsibilities: \\n\\n Design and implement IVR flows, contact routing, and bot integrations using Genesys Cloud Architect. The flows would include inbound and outbound calls, email and SMS.\\n Develop custom integrations with internal systems and third party applications using Genesys Cloud APIs (RESTful) and webhooks.\\n Create and update campaigns and contact lists to be used for

Title : Genesys Cloud Architect Location : San Diego CA(Remote) (10+ Year Experience) Key Responsibilities Architecture & Design: Design end-to-end contact center solutions on Genesys Cloud, ensuring high availability, global scalability, and fault tolerance. SCV & CRM Integration: Lead advanced integrations between Genesys Cloud and CRM environments, specifically Salesforce Service Cloud Voice (SCV), leveraging telephony toolkits, APIs, and event-driven architectures. AI & Automation: Impleme

Role: Salesforce Technical Architect Duration: 12 Months Mode of Work: Remote Position Overview: We are looking for a highly experienced Salesforce Technical Architect with strong expertise in Salesforce Service Cloud and Genesys Cloud CX to support an enterprise CRM and contact-center transformation initiative. The successful candidate will be responsible for defining Salesforce architecture, developing enterprise-grade solutions, and designing integrations between Salesforce and Genesys Clo