Software Engineer

United, WV, US • Posted 7 hours ago • Updated 7 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Interactive Voice Response
Routing
Cloud Computing
RESTful
Agile
Sprint
Collaboration
Continuous Delivery
Documentation
Workflow
Management
Genesys
Java
Microservices
Software Development Methodology
HATS
Communication
Presentations
JIRA
Confluence

Summary

Job Description

Role- Senior Genesys Call Flow Developer
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Location - Remote
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Your Future Duties and Responsibilities:
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Design and implement IVR flows, contact routing, and bot integrations using Genesys Cloud Architect. The flows would include inbound and outbound calls, email and SMS.
Develop custom integrations with internal systems and third party applications using Genesys Cloud APIs (RESTful) and webhooks.
Create and update campaigns and contact lists to be used for outbound operations.
Contribute to Agile ceremonies (sprint planning, code reviews, retrospectives) and collaborate with team members to ensure high code quality and continuous delivery.
Maintain documentation for workflows, integration patterns, and deployment processes.

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Required Qualifications to be Successful in this Role:
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7+ years of experience managing Genesys Call flow
5+ years' experience in Java, SpringBoot technologies.
3+Experience in utilizing APIs and Microservices.
Experienced and possess knowledge in various phases of SDLC.
An inherent ability to solve problems, provide solutions and wear different thinking hats, as situation demands.
Use data, experiments, and customer feedback to drive growth in this space.
Ability to nurture and train talent in this space.
Excellent oral, written communication and presentation skills.
Experienced in usage of tools such as JIRA and Confluence.

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: orcfeed
Position Id: 24495_29249_85863aec98707fea
Posted 7 hours ago

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