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IT Service Operations Technician

Boston Dynamics, Inc.

Waltham, Massachusetts • Today

Full-time

USD 33.00 - 37.00 per hour

Senior IT Project Manager (IT Operations & Service Desk)

Randstad Digital

Remote or Framingham, Massachusetts • Today

Contract

USD75 - USD85

Alarm Service Technician

Brinks Home

Boston, Massachusetts • Today

Full-time

Alarm Service Technician *$1,500 SIGN ON BONUS*

Brinks Home

Boston, Massachusetts • Today

Full-time

IT Regional Service Technician

The 20

Boxborough, Massachusetts • Today

Full-time

USD 58,000.00 - 65,000.00 per year

Operations Lead-Application, Infrastructure & Service Management

State Street Corporation

Boston, Massachusetts • 9d ago

Full-time

USD 238,285.00 - 262,113.00 per year

IT Operations Engineer

Motion Recruitment Partners, LLC

Boston, Massachusetts • Today

Easy Apply

Contract

$50 - $70

IT Operations Director

Bain & Company

Boston, Massachusetts • Today

Full-time

USD 157,000.00 - 188,500.00 per year

IT Operations Engineer / Remote / 3rd Shift 8 PM - 11 AM

Motion Recruitment Partners, LLC

Remote or Boston, Massachusetts • Today

Easy Apply

Contract

$50 - $60

IT Server Operations Engineer / Third Shift / Fri-Tues

Motion Recruitment Partners, LLC

Boston, Massachusetts • Today

Easy Apply

Full-time

$110000 - $140000

QC IT Operations Support

Judge Group, Inc.

Lexington, Massachusetts • Today

Contract

USD 60.00 - 90.00 per hour

IT Support Technician V

Axon

Boston, Massachusetts • Today

Full-time

USD 38.10 - 52.96 per hour

Sr. Manager – Global IT Service Delivery

Talent Groups

Cambridge, Massachusetts • 8d ago

Easy Apply

Contract

109

IT Onsite Technician

Hemmersbach GmbH & Co. KG

Cambridge, Massachusetts • Today

Full-time

USD 52,000.00 - 56,000.00 per year

IT Service Design Lead

J VERS LLC

Concord, Massachusetts • Today

Full-time

USD 131,300.00 - 237,350.00 per year

IT Project Technician

Draper

Cambridge, Massachusetts • Today

Full-time

USD 55.80 - 55.80 per hour

Senior IT Lab Support Technician

Talent Groups

Cambridge, Massachusetts • 7d ago

Easy Apply

Contract

IT Support Technician III

Axon

Boston, Massachusetts • Today

Full-time

USD 25.70 - 39.12 per hour

IT Infrastructure & Operations Manager (IT Policy & Planning - Senior Manager)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 115,008.00 - 154,656.00 per year

Senior IT Technician, Executive Support

Hologic, Inc.

Marlborough, Massachusetts • Today

Full-time

USD 94,300.00 - 147,400.00 per year

IT Business Partner(Service & Warranty)(Remote & Need Occasional Travel))

Miracle Software Systems, Inc.

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

IT Support Technician

WideOpen West

Nashua, New Hampshire • Today

Full-time

USD 45,000.00 - 55,000.00 per year

IT Support Technician II

Jabil Circuit Inc

Massachusetts • Today

Full-time

USD 26.30 - 47.36 per hour

IT Service Technician I

VC3, Inc

Remote • Today

Full-time

Customer Service Rep II

DGN Technologies

Hopkinton, Massachusetts • Today

Easy Apply

Contract, Third Party

$19 - $19

Director of Service Desk Operations

CAI

Remote or Pennsylvania • Today

Full-time

Director, IT Operations

Instacart

Remote or San Francisco, California • Today

Full-time

USD 215,000.00 - 227,000.00 per year

IT Operations Administrator - Remote

Genesis10

Remote or Eagan, Minnesota • Today

Easy Apply

Full-time

USD 28.00 - 29.00 per hour

Lead SWE, AI Dev/IT Operations - Remote or Hybrid in DC or MN

UnitedHealth Group

Remote or Minnetonka, Minnesota • Today

Full-time

USD 112,700.00 - 193,200.00 per year

Manager | IT Service Management

CBIZ

Remote or Cleveland, Ohio • Today

Full-time

Job Details

Skills

Problem Solving
Computer Hardware
Issue Tracking
Laptop
Mobile Devices
Network
UPS
Hardware Installation
Knowledge Base
Documentation
Onboarding
Provisioning
End-user Training
Inventory Management
Purchasing
Service Operations
Information Technology
Computer Science
Technical Support
Microsoft Windows
OS X
Linux
Operating Systems
Computer Networking
Wireless Communication
Virtual Private Network
Printers
Active Directory
Remote Support
IT Service Management
ServiceNow
JIRA
Lifecycle Management
ROOT
Communication
Supervision
Management
Audiovisual
AV
CompTIA
ITIL
Microsoft
Law

Problem Solving
Computer Hardware
Issue Tracking
Laptop
Mobile Devices
Network
UPS
Hardware Installation
Knowledge Base
Documentation
Onboarding
Provisioning
End-user Training
Inventory Management
Purchasing
Service Operations
Information Technology
Computer Science
Technical Support
Microsoft Windows
OS X
Linux
Operating Systems
Computer Networking
Wireless Communication
Virtual Private Network
Printers
Active Directory
Remote Support
IT Service Management
ServiceNow
JIRA
Lifecycle Management
ROOT
Communication
Supervision
Management
Audiovisual
AV
CompTIA
ITIL
Microsoft
Law

Summary

As an IT Service Operations Technician you will be responsible for providing technical support and problem resolution for internal users. In this role you will handle a mix of routine and moderately complex IT issues involving software, hardware, and network access.

How you will make an impact

The specialist works with limited supervision, contributing to improving support procedures, and collaborates with team members to ensure a consistent, user-centered support experience.

You will:

Respond to and resolve a range of IT support requests via phone, email, chat, and ticketing system for desktops, laptops, mobile devices, applications, and network connectivity.
Troubleshoot moderately complex technical issues, escalating when necessary while retaining ownership of user communication.
Accurately document all incidents, resolutions, and follow-ups in the IT service management (ITSM) system.
Assist in account administration, permission requests, hardware setup, and software installations.
Contribute to the maintenance and improvement of knowledge base articles and support documentation.
Participate in onboarding of new hires by provisioning systems, configuring user accounts, and delivering technical orientation.
Identify patterns in recurring issues and suggest changes to improve tools, processes, or user training.
Support minor system maintenance tasks, such as patch deployments, peripheral setup, and basic inventory management.
Handle purchasing as needed, of equipment, systems, peripherals, and software licenses. | Participate in project work, both for Service Operations projects and as a supporting member of other team projects where needed.

You bring:

Associate or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
Typically 2+ years of experience in IT help desk or technical support roles.Proficiency in Windows/macOS/Linux operating systems, Google Workspace, and basic network troubleshooting (e.g., Wi-Fi, VPN, printers).
Working knowledge of Active Directory, remote support tools, and common enterprise systems.
Familiarity with ITSM platforms (e.g., ServiceNow, Freshservice, Jira) and standard ticket lifecycle management.
Ability to recognize issue patterns and contribute to root cause identification.
Effective verbal and written communication skills, with a customer-first mindset.
Capable of working with moderate supervision and making decisions within established parameters.
Experience managing and troubleshooting conference room audio-visual (AV) systems for seamless meeting experiences.
Industry-recognized certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate are preferred.
Occasional off-hours or weekend work may be required to support critical system maintenance or address urgent issues.
Local travel may be required.
May be required to lift up to 50lbs.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.

The salary range for this position will be clearly stated in the job posting as required by Massachusetts law. The base pay range for this position is between $33-37/hr. Base pay will depend on multiple individualized factors including, but not limited to internal equity, job related knowledge, skills and experience. This range represents a good faith estimate of compensation at the time of posting.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10130589
Position Id: bc13951b5eded075955d4e2060ac95d
Posted 1 day ago

Fitment

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Job Details

Skills

Problem Solving
Computer Hardware
Issue Tracking
Laptop
Mobile Devices
Network
UPS
Hardware Installation
Knowledge Base
Documentation
Onboarding
Provisioning
End-user Training
Inventory Management
Purchasing
Service Operations
Information Technology
Computer Science
Technical Support
Microsoft Windows
OS X
Linux
Operating Systems
Computer Networking
Wireless Communication
Virtual Private Network
Printers
Active Directory
Remote Support
IT Service Management
ServiceNow
JIRA
Lifecycle Management
ROOT
Communication
Supervision
Management
Audiovisual
AV
CompTIA
ITIL
Microsoft
Law

Problem Solving
Computer Hardware
Issue Tracking
Laptop
Mobile Devices
Network
UPS
Hardware Installation
Knowledge Base
Documentation
Onboarding
Provisioning
End-user Training
Inventory Management
Purchasing
Service Operations
Information Technology
Computer Science
Technical Support
Microsoft Windows
OS X
Linux
Operating Systems
Computer Networking
Wireless Communication
Virtual Private Network
Printers
Active Directory
Remote Support
IT Service Management
ServiceNow
JIRA
Lifecycle Management
ROOT
Communication
Supervision
Management
Audiovisual
AV
CompTIA
ITIL
Microsoft
Law

Summary

Respond to and resolve a range of IT support requests via phone, email, chat, and ticketing system for desktops, laptops, mobile devices, applications, and network connectivity.
Troubleshoot moderately complex technical issues, escalating when necessary while retaining ownership of user communication.
Accurately document all incidents, resolutions, and follow-ups in the IT service management (ITSM) system.
Assist in account administration, permission requests, hardware setup, and software installations.
Contribute to the maintenance and improvement of knowledge base articles and support documentation.
Participate in onboarding of new hires by provisioning systems, configuring user accounts, and delivering technical orientation.
Identify patterns in recurring issues and suggest changes to improve tools, processes, or user training.
Support minor system maintenance tasks, such as patch deployments, peripheral setup, and basic inventory management.
Handle purchasing as needed, of equipment, systems, peripherals, and software licenses. | Participate in project work, both for Service Operations projects and as a supporting member of other team projects where needed.

You bring:

Associate or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
Typically 2+ years of experience in IT help desk or technical support roles.Proficiency in Windows/macOS/Linux operating systems, Google Workspace, and basic network troubleshooting (e.g., Wi-Fi, VPN, printers).
Working knowledge of Active Directory, remote support tools, and common enterprise systems.
Familiarity with ITSM platforms (e.g., ServiceNow, Freshservice, Jira) and standard ticket lifecycle management.
Ability to recognize issue patterns and contribute to root cause identification.
Effective verbal and written communication skills, with a customer-first mindset.
Capable of working with moderate supervision and making decisions within established parameters.
Experience managing and troubleshooting conference room audio-visual (AV) systems for seamless meeting experiences.
Industry-recognized certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate are preferred.
Occasional off-hours or weekend work may be required to support critical system maintenance or address urgent issues.
Local travel may be required.
May be required to lift up to 50lbs.

Dice Id: 10130589
Position Id: bc13951b5eded075955d4e2060ac95d
Posted 1 day ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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