Senior IT Lab Support Technician

Lead global IT Service Desk and end-user support operations across a 1,000+ employee organization.Manage internal support teams, MSPs/vendors, service performance, budgets, and escalations.Own ITSM/ITIL processes including Incident, Request, Problem, Knowledge, and Service Catalog management.Drive automation, self-service, continuous improvement, and customer experience initiatives.Partner with Security, Infrastructure, Enterprise Applications, HR, and business stakeholders.Hands-on knowledge of

Description We are looking for a contract Help Desk/Desktop Support Analyst to provide hands-on technical support for an office from early June through the end of the summer, with potential to continue into the fall or winter. This position is ideal for an experienced support specialist who is comfortable in a primarily Windows-based environment and can deliver responsive service to employees in person. The role blends deskside troubleshooting, user account support, application assistance, and m

QC IT Application Analyst - GxPLocation: Lexington, MA - 5 days per week ONSITEOverall:We are looking for a candidate who can support QCIT operations in a GMP environment, including:Developing and executing periodic validation activities (backup and restore testing, user access reviews, and audit trail reviews)Front-line client support and triage (initial assessment and coordination of repair activities when systems are down)Supporting GxP workstation patching activitiesSupporting decommissionin

Required Skills and Experience Associate's degree OR High School Diploma/GED with a minimum of 2 years of full-time work experience in Information Technology or a related field. 2+ years of experience providing IT desktop support in a business or enterprise environment. 2+ years of experience installing software applications and performing hardware upgrades on desktop computers and related server infrastructure. 2+ years of experience supporting Active Directory Users and Computers. Demonstrated