Duration: Long-term
Pay: Market Competitive
Position Summary
Supports administration and operations of storage and SAN infrastructure, including provisioning, configuration, monitoring, and maintenance of storage arrays and SAN fabrics. The role works in an enterprise hosting environment and requires practical capability in enterprise storage and san administration, including fibre channel, san fabrics, and storage arrays; storage provisioning and configuration.
What You Will Be Responsible For:
- performs Tier 2/3 troubleshooting, root cause analysis, and storage updates, patches, and performance tuning.
- supports backup, recovery, and data protection operations, onboarding of new technologies, and execution of Operational Rollout Plans.
- executes changes through ITSM processes.
- maintains configuration accuracy, documentation, and compliance. Supporting Deliverables: D-TEC-01 and D-TEC-07. D-TEC-03, D-TEC-04, and D-TEC-05. D-ITSM-01 and D-ITSM-02. D-TEC-06 and D-OM-02.
Core Skills You Need on Day One:
- Enterprise storage and SAN administration, including Fibre Channel, SAN fabrics, and storage arrays
- storage provisioning and configuration
- system monitoring and troubleshooting
- performance tuning
- backup, recovery, and data protection
- and ITIL-aligned ITSM processes. Roles and Responsibilities: Supports administration and operations of storage and SAN infrastructure, including provisioning, configuration, monitoring, and maintenance of storage arrays and SAN fabrics
- performs Tier 2/3 troubleshooting, root cause analysis, and storage updates, patches, and performance tuning
- supports backup, recovery, and data protection operations, onboarding of new technologies, and execution of Operational Rollout Plans
How the Role Operates:
- Provide Tier 2/3 operational support, troubleshoot complex issues, perform root cause analysis, and drive issues through resolution.
- Use ITIL-aligned ITSM processes for incidents, changes, configuration tracking, approvals, and operational documentation.
- Keep system/configuration records, technical documentation, status information, and implementation details accurate and current.
- Support onboarding, implementation, and rollout activities while coordinating dependencies with engineering and operations teams.
- Monitor service/system performance, identify trends or risks, and take or recommend corrective action before issues affect service delivery.
What Success Looks Like:
- Systems and services remain stable, supportable, documented, and compliant with operational standards.
- Incidents and technical issues are diagnosed efficiently, root causes are addressed, and recurring problems are reduced.
- Changes, patches, provisioning, maintenance, and onboarding activities are executed accurately through approved processes.
Deliverables You Will Support Your responsibility: Provide accurate operational/technical inputs, maintain supporting records, and complete assigned sections or artifacts early enough for internal quality review and Government submission.
- D-TEC-01 Engineering Design Document / Implementation Plan: Document architecture/design, test plans, and implementation steps for new services or significant modifications and support Change Management approval. Timing: As required.
- D-TEC-07 Operational Rollout Plan: Plan operational integration of new technology, including SOPs, training, monitoring integration, cutover steps, and operational readiness. Timing: As required for new technology/onboarding.
- D-TEC-03 Monthly System Performance & Availability Report: Provide system health, availability, SLA uptime, CPU/memory/storage trends, capacity forecasts, and service interruption summaries. Timing: Monthly, as agreed upon award.
- D-TEC-04 Root Cause Analysis (RCA) Report: Document the incident timeline, root cause, business impact, corrective actions, and recurrence-prevention measures for P1/P2 or major service-impacting incidents. Timing: Within 72 hours of incident resolution.
- D-TEC-05 Backup and Recovery Success Report: Report enterprise backup job success/failure rates, issues, failed-job remediation, and recovery status. Timing: Weekly by close of business Tuesday.
- D-ITSM-01 CMDB Accuracy Report: Report CMDB audit results, data-accuracy metrics, discrepancies, and remediation actions needed to maintain accurate configuration-item inventory. Timing: First day of each quarter.
- D-ITSM-02 Change Management Process Report: Report RFC volume, change success rate and trends, and include ERB/CAB meeting minutes. Timing: First day of each month.
- D-TEC-06 Technical Documentation Library: Create and continuously maintain SOPs, configuration guides, and system-administration documentation reflecting the current environment. Timing: Initial delivery 60 days after award; continuously maintained.
- D-OM-02 Disaster Recovery / Restore Test Report: Document recovery-test results, test logs, findings, and corrective action plans. Timing: Semi-annually.
Candidate Profile
- Hands-on experience performing the core responsibilities and using the technologies/processes identified above in an enterprise IT environment.
- Able to work independently on assigned activities while coordinating effectively across engineering, operations, service management, and program teams.
- Strong troubleshooting, documentation, communication, and follow-through skills; comfortable working in structured change and compliance environments.
About our Company:
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among Best Company to Work For by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
22nd Century Technologies is an Equal Opportunity Employer" and s & all other parties authorized to work in the US are encouraged to apply."
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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