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SAIC

Job Details

Skills

Security Clearance
Information Systems
iPhone
iPad
Satellite Telecommunications
Videoconferencing
Executive Communications
Supervision
Network
Asset Management
Recovery
Management
Security Policy
Quality Assurance
Repair
Computer Networking
Encryption
Thin Client
Printers
Mobile Devices
Master Data Management
Communication
Customer Service
Leadership
SLA
Collaboration
Service Desk
Identity Management
Policies and Procedures
Microsoft Windows
Active Directory
Microsoft Office
Mobile Device Management
Microsoft Azure
Laptop
Computer Hardware
FERC
Dell
Information Technology
Systems Engineering
FOCUS

Security Clearance
Information Systems
iPhone
iPad
Satellite Telecommunications
Videoconferencing
Executive Communications
Supervision
Network
Asset Management
Recovery
Management
Security Policy
Quality Assurance
Repair
Computer Networking
Encryption
Thin Client
Printers
Mobile Devices
Master Data Management
Communication
Customer Service
Leadership
SLA
Collaboration
Service Desk
Identity Management
Policies and Procedures
Microsoft Windows
Active Directory
Microsoft Office
Mobile Device Management
Microsoft Azure
Laptop
Computer Hardware
FERC
Dell
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2613066

Location: Washington, DC, US

Date Posted: 2026-05-28

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE

Description

RESPONSIBILITIES:

Coordinate Executive/VIP Support Team day-to-day operations
Support Executive/VIP Communication/Information Systems and networks, including remote communications equipment, mobile (iPhone and iPad) and deployable network communication systems, strategic and tactical multi-channel satellite communication systems (BGAN terminals), secure telephone equipment, video conferencing, laptops, desktops, computer peripherals and other equipment, supporting executive communications capabilities.
Under very minimal to no supervision, provide support to executive level customers to include interacting with network services, software systems engineering and asset management to restore service and/or identify core problems.
Interacts daily with executive level customers, supervisor, peer groups and customers in order to manage work flow in timely and professional manner.
Responsible for documenting, upgrading and replacing hardware and software systems.
Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing.
Install, troubleshoot, repair, operate, and maintain networking equipment, encryption devices, computers, workstations, laptops, thin clients, printers, scanners, and any other equipment within the scope of this task.
Deploy mobile devices to Executive/VIP staff including setup of Intune MDM (Mobile Device Management), mobile office and business applications as well as device configuration.
Proven experience providing effective and professional communication, addressing complex technical issues via telephone, email, and chat
Demonstrated commitment and ability to provide excellent customer service
Ability to provide support and leadership to teammates in a fast-paced SLA driven environment
Interpersonal skills and excellent written and oral communications, including the ability to collaborate effectively with others
Deep understanding of IT concepts/practices and experience with common service desk software.
Proven ability to think and troubleshoot logically and act decisively in critical situations
Extensive experience supporting Microsoft Office, Windows 11, and common desktop applications
Experience with account administration practices and Identity Management tools, understands common related security practices
Must adhere to all company and department policies and procedures.
Must have appropriate area to work from to avoid distractions or excessive noise that could negatively impact interaction with customers

Qualifications

QUALIFICATIONS:

Bachelors degree; with 4 years of specialized experience a degree is not required.
Extensive experience with troubleshooting Windows 11, Active Directory, Microsoft Office suite, Mobile Device Management (MaaS360 / Azure), and laptop computer hardware.
Dell Certification (self-guided certification provided through FERC Dell TechDirect)
Flexibility to work for after hour support rotation
Must have HDI Support Center Certification or obtain within 6 months of start date

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2613066
Posted 30+ days ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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