Description
We are looking for an experienced IT Manager/Director to lead technology operations and shape a practical, forward-looking IT strategy for our organization. This role will oversee day-to-day support, strengthen infrastructure and security, and partner with business leaders to identify solutions that improve performance and scalability. The ideal candidate brings a balance of operational leadership, technical depth, and business insight to guide teams, vendors, and technology investments toward measurable results.
Responsibilities:
Direct the full scope of IT operations, ensuring systems and support services meet business needs and that technical issues are resolved efficiently with clear performance tracking.
Create and maintain a technology roadmap that connects infrastructure, applications, and future investments to organizational priorities and long-term growth.
Lead, mentor, and develop IT staff by building a capable team with the right mix of technical expertise, accountability, and growth opportunities.
Develop and enforce IT governance through documented policies, standards, and procedures that support consistency, reliability, and compliance.
Define service expectations and monitor key operational metrics such as availability, incident response, end-user satisfaction, project execution, and vendor results.
Partner with departments across the business to assess operational challenges, uncover efficiency opportunities, and recommend technology-driven improvements.
Oversee the planning and delivery of IT initiatives by setting priorities, allocating resources, and ensuring projects are completed on schedule and within approved budgets.
Advance the organization's data and reporting capabilities to improve access to information and support faster, more informed decision-making.
Strengthen cybersecurity practices by enhancing controls, coordinating audit-related activities, and proactively reducing information security risk exposure.
Manage strategic vendor relationships, optimize the use of Microsoft 365 tools, and assess emerging technologies such as AI and data solutions for business value.
Requirements
Proven experience leading IT operations, infrastructure, and support functions in a management or director-level capacity.
Strong knowledge of Active Directory, backup technologies, Cisco technologies, computer hardware, and configuration management practices.
Demonstrated ability to build IT roadmaps, manage budgets, and align technology decisions with broader business objectives.
Experience establishing service standards, measuring operational performance, and driving continuous improvement across IT services.
Solid understanding of cybersecurity principles, risk management, and audit support within a business environment.
Ability to lead cross-functional collaboration, translate business needs into technical solutions, and manage multiple priorities effectively.
Experience overseeing external technology vendors and holding partners accountable for service quality and delivery commitments.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03710-0013538473
- Posted 1 hour ago
