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Job Details

Skills

End-user Computing
Physical Layer
Computer Hardware
Network Administration
Smartphones
System Documentation
Knowledge Base
Documentation
Identity Management
Patch Management
Operating Systems
Antivirus
Microsoft Servers
Printer Support
Technical Support
Break/Fix
Computer Networking
Microsoft Windows
OS X
Hardware Troubleshooting
Laptop
Printers
Mobile Devices
Service Desk
Incident Management
Network
Software Installation
ITIL
IMAC

End-user Computing
Physical Layer
Computer Hardware
Network Administration
Smartphones
System Documentation
Knowledge Base
Documentation
Identity Management
Patch Management
Operating Systems
Antivirus
Microsoft Servers
Printer Support
Technical Support
Break/Fix
Computer Networking
Microsoft Windows
OS X
Hardware Troubleshooting
Laptop
Printers
Mobile Devices
Service Desk
Incident Management
Network
Software Installation
ITIL
IMAC

Summary

Job Description:

As 1st and 2nd level support, first point of contact for user problems with hardware and software, including printer support (on-site/remote/by phone).
Support the installation, configuration, and administration of client hardware and software and operating systems.
Provide support for activities that can be planned, such as network configuration, updates, and rollouts.
Support users with the installation and configuration of smartphones.
System documentation/FAQ and knowledge base.
Registration of service requests.
Documentation of inquiries and faults in a ticket system.
User management.
Patch management (MS operating systems, antivirus, etc.)
Basic Microsoft server activities complete your profile.
Skills include Zebra printer support, Windows support, etc.

Mandatory Skills

Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183523
Position Id: 42ab641098bbc1b9c6444aea33e6c478
Posted 4 hours ago

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