Desktop Engineer L1

Whitestown, IN, US • Posted 1 hour ago • Updated 1 hour ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Physical Layer
  • Computer Hardware
  • Network Administration
  • Smartphones
  • System Documentation
  • Knowledge Base
  • Documentation
  • Identity Management
  • Patch Management
  • Operating Systems
  • Antivirus
  • Microsoft Servers
  • Printer Support
  • Technical Support
  • Break/Fix
  • Computer Networking
  • Microsoft Windows
  • OS X
  • Hardware Troubleshooting
  • Laptop
  • Printers
  • Mobile Devices
  • Service Desk
  • Incident Management
  • Network
  • Software Installation
  • ITIL
  • IMAC

Summary

Job Description:
  • As 1st and 2nd level support, first point of contact for user problems with hardware and software, including printer support (on-site/remote/by phone).
  • Support the installation, configuration, and administration of client hardware and software and operating systems.
  • Provide support for activities that can be planned, such as network configuration, updates, and rollouts.
  • Support users with the installation and configuration of smartphones.
  • System documentation/FAQ and knowledge base.
  • Registration of service requests.
  • Documentation of inquiries and faults in a ticket system.
  • User management.
  • Patch management (MS operating systems, antivirus, etc.)
  • Basic Microsoft server activities complete your profile.
  • Skills include Zebra printer support, Windows support, etc.

Mandatory Skills

Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 80183523
  • Position Id: 14f3e56c1956a98afcdaf0bbcf3fe824
  • Posted 1 hour ago
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